Clothing: Footwear, Shoes And Hats As A New Market Complaint

Here world clothing shoes The little weave of the hat net is for you. Shoes and Hats Complaints have become a new hot market.

Yesterday, reporters learned from the municipal Consumer Council, in the first quarter of 2014, the consumers' visit and letter complaints were handled by the consumers' committees at all levels, and 218 complaints were solved, with a resolution rate of 88.25%, which saved consumers 380 thousand yuan in economic losses. The 247 complaints were received. Compared with the fourth quarter of last year, the total number of complaints decreased by 76.

From the perspective of the nature of complaints, quality problems account for 43.72% of the total complaints. Clothing shoes and hats Complaints are new. The number of complaints increased by 14. The most concentrated problems are mainly shoe opening and discoloring, clothing pilling, wire drawing, fading and deforming after washing, label unclear.

It is understood that in the first quarter of 2014, the complaints in the first quarter, from the nature of complaints, 108 quality problems, accounting for 43.72% of the total complaints, ranking the top; 65 after-sales service problems, accounting for 26.32%, ranking second; 27 price problems, accounting for 10.93%, ranked third.

According to statistics, there are 200 complaints of quality, after-sales service and price in the first quarter, accounting for 80% of the total. In the 84 complaints of household electronics and electrical appliances, more than 96% are concentrated on these three aspects. There is a problem that the warranty is not timely, the maintenance is not filled with maintenance records, and the business is exaggerated, the service is difficult to follow up, and the charges for installation and maintenance are chaotic.

And from Xi On the types of complaints, the top three complaints were 84 household electronics and electrical appliances, accounting for 34.01% of the total complaints, 25 of life and social services, 10.12%, and 21 of clothing and footwear categories, accounting for 8.5%. In terms of life service complaints, catering services rank the top of this category. Consumers reflect the problem that the actual rooms provided by the business do not match the original reservation; the price promised by the hotel rises with the increase of the passenger flow; individual businesses can not afford to go out of the room to contract, refuse customers and so on. The main objects of catering service complaints are some small and medium restaurants, which reflect the quality of dishes and the inclusion of foreign matter in dishes.