How To Overcome Difficult Customers

< p > in fact, anything that seems to be frustrating can give us more information and more growth.

If we fail to achieve the desired results, this is actually giving us a signal that needs to be changed.

"Frustration" refers to the past. What we need to pay attention to is how to change the practice and point to the future.

Frustration gives us the opportunity to learn.

People who lack self-confidence are always looking for excuses that do not need to be done. The two words can easily come out.

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< p > if the general direction is correct, then we need to consider whether the method of work or the goal of stage is suitable.

The adjustment of methods and the establishment of goals need to be analyzed and thought. This is a process of turning negative psychology into rational thinking.

This process allows us to focus our attention on events rather than our own emotions.

At this point, frustration is not only a problem; instead, it will enable us to generate the belief and willpower to regulate and control our new actions, and become the driving force for further progress.

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< p > Xiao Du worked in a public relations company and often had to deal with clients.

Because her personality is softer and exquisite, and she has done a good job, she has achieved good results.

But recently, she met a very difficult customer.

The other side is always entangled in some small problems. The document is sent to customers on QQ. It also shows that it has been received. In the afternoon, Xiao Du goes to do some activities. The client calls furious, and asks why he has not sent the document to him, and how to explain it can not calm down the anger of the other side.

Even he will exaggerate this incident to the question of the whole team of Xiao Du: "do you have the ability?" < /p >

< p > > a href= "http://www.91se91.com/news/index_c.asp" > Customer < /a > is the boss hard to win, can not be offended, so how can we get the mood from the trough to the peak in the face of such a difficult customer? Since it is very difficult to change the other side, what can we do better from ourselves? We can try to make things more meticulous and more efficient (such as sending out two mailboxes, having a backup, remembering and confirming each other), making our hearts stronger (come on, I am not afraid of complaints from all over the mountains!), and learn to manage their emotions so as to empathic with each other and further improve communication skills.

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What is behind p? A famous ABC principle in psychology is put forward by American psychologist Ellis.

A stands for Activating events; B represents the individual's perception and evaluation of the event, namely, Beluefs; C represents the individual's emotional reactions and behavioral consequences after this event (Consepuences).

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< p > traditional ideas, people often think that emotional and behavioral responses are caused by induced events, that is, A directly causes C, but ABC theory of modern psychology holds that A is only an indirect cause of C, and B is the direct cause of our emotional and behavioral reactions.

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< p > in Xiao Li's case, we can see that Xiao Li's "a href=" http://www.91se91.com/news/index_c.asp "leader" /a "actually attaches great importance to him, or he will not praise him in front of other colleagues. Maybe it is because of his great importance that he has given Xiao Li more pressure.

If Xiao Li does not regard leadership's criticism as a reproach or dissatisfaction, but rather understands that a leader is spurring his growth through criticism, will he be more relieved? < /p >

In the case of "P" Xiao Du, the hard customer is like her nemesis. Sometimes it is her fault that she can pick a bone in an egg. It is her fault, but she can push the responsibility to Xiao Du. She pokes her finger at her finger and almost pokes it into a fishing net.

Such a person makes Xiao Du full of frustration, but Xiao Du can call him a "Nemesis", or he can be seen as "an angel to help him grow", and the change of this concept takes only one second, and that idea will have its own heart.

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< p > if you immerse yourself in the customer's < a href= "http://www.91se91.com/news/index_c.asp" > complaint /a >, the diaphragm will be deeper and deeper. Later, it is not the loss of the customer, or the loss of the company itself.

Try to look at this matter from a client's perspective: what kind of cooperation does she need to understand her inner pressure and stand in a trench instead of standing on her opposite side, perhaps dealing with things with half the effort.

This is what psychology often calls "Empathy".

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