How Much Do You Know About Telephone Sales Etiquette Knowledge?

< p > 1, the important < a href= "http:// www.91se91.com/news/index_c.asp" > first voice < /a >: when we call a unit, if we connect, we can hear the friendly and graceful greeting of the other party, and I will be very happy in my heart, so that the dialogue between the two sides can be carried out smoothly and have a better impression of the unit.

If you pay attention to your behavior on the phone, you will leave a different impression on the other person.

Similarly, "Hello, this is XX company".

But the voice is clear, melodious and articulate, leaving a good impression on the other side, and the other party will have a good impression on its unit.

So remember that when you answer the phone, you should have the sense of "I represent the unit image".

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< p > 2, we must have a happy mood: we must keep a good mood when making phone calls, so that even if the other person can not see you, you will be infected by the cheerful tone. You will leave a good impression on the other person. Since facial expression will affect the change of voice, even in the phone, you should hold the mentality of "the other side looks at me" to deal with it.

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< p > 3, clear and clear voice: < a href= "http:// www.91se91.com/news/index_c.asp" > call /a > can not smoke, drink tea or snacks at all, even if it is lazy posture, the other side can also "listen" to come out.

If you are bent on your chair when you call, your voice is lazy and listless. If you sit upright, your voice will be pleasant and vibrant.

So when you call, even if you can't see the other person, you should regard it as your partner's eyes and pay attention to your posture as much as possible.

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< p > 4, quick and accurate answer: Modern < a href= "http:// www.91se91.com/news/index_c.asp" > staff < /a > busy business. There are often two or three telephones on the table. When you hear the phone ringing, you should pick up the receiver accurately and quickly, preferably within three tones.

The phone rings for about 3 seconds. It's impolite to wait for a long time without a phone call or to keep the person waiting. The other person will be very impatient when waiting, and your unit will leave him with a bad impression.

Even if the telephone is far away from you, when there is no other person near the phone, we should pick up the receiver with the fastest speed. This attitude should be owned by everyone. This habit should be cultivated by every office worker.

If the phone rings five times to pick up the microphone, you should apologize to the other person first. If the phone rings for a long time, pick up the phone just "hello", the other will be very dissatisfied, will leave a bad impression on the other side.

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< p > 5, serious and clear record: keep in mind the 5WIH skills at any time. The so-called 5W1H means When when Who, who is Where, where What, why Why, why HOW?

These data are very important in the work.

Calling and answering the phone are of equal importance.

Telephone records should be concise and complete, depending on 5WIH skills.

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< p > 6, understand the purpose of telephoning: the telephone call during work hours is almost all related to work. Every phone call is very important and can not be perfunctory. Even if the person is not there, please do not say "no" before you hang up the phone.

When you answer the phone, you should also try to ask the reason as far as possible and avoid any mistake.

First of all, we should understand the purpose of each other's calls. If we can not handle them, we should also record them carefully and explore the purpose of each other's euphemism.

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< p > 7, the courtesy before hanging up the phone: when you want to end the telephone conversation, you should generally ask the party on the phone to ask for it. Then you can say goodbye to each other, say goodbye, and hang up the phone. Don't hang up the phone just after you finish talking.

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