New Shoes Soles Break, Consumer Association Conciliation Awarded

Recently, reporters learned from the Consumers Association of Wenfeng District, Ms. Lee bought a pair of famous brand sandals for more than 1 months. Crack 。 After mediation, merchants return the goods according to the original price.

Ms. Li, who lives in Shijiazhuang, bought a pair of leather sandals worth 589 yuan in a shopping mall on Wenfeng Avenue in July 10th. After less than 1 months, she found that the sandals had problems such as glue opening, shoe sole collapse and so on. In August 9th, Ms. Lee found the sales staff to reflect the situation, and the salesmen let them put their shoes in the store for repair. In August 10th, Ms. Li saw that the adhesive had been sticky, and the crumb of the sole had not been dealt with. However, after less than 10 days, the soles were broken from the tattoo. Ms. Lee found a shopping mall to ask for a return, and the salesperson said he could not do it, so he had to wait for the manager to come back after his business trip. In August 19th, Ms. Lee again found businesses. Shopowner It is said that repairs can be carried out, but no returns can be made. Without consultation, Ms. Li complained to the Wenfeng Consumer Association.

After receiving the Wenfeng Consumers Association, they organized relevant personnel to know the situation in the shopping mall. After verification, the consumer's complaint is true. The staff of the association explained the relevant provisions of the law of the People's Republic of China on the protection of consumers' rights and interests and the "Three Guarantees" to businessmen, and criticized and criticized their improper business practices. Last The businessman realized his mistake and handled the return procedure according to the original price.