Shop Must Read: 10 Tips For Store Management
1, control
Wastage rate
Any shopping malls will face the problem of the loss of salesmen. The nature of work and the restrictions on age are the reality of the loss of salesmen. However, the high turnover rate of salesmen will have a great impact on sales.
2.
Fixed posts
The business adjustment of the shopping mall is unavoidable, and the staff will be changed accordingly. When adjusting, the attitude of the salesperson should be stabilized, and the new counter should be recommended to avoid any worries of the salesperson.
3, to govern with humanity and humanity.
Shopping malls must abide by the service standards formulated by the salesmen, and adhere to strict and strict principles so as to make the whole team orderly and standardized. For example, daily attendance, the submission of various forms of reports, and on-site labor discipline must be carried out in accordance with the staff management system, and the punishment should not be soft. But on the other hand, the salesperson is also an ordinary person, paying close attention to his ideological trend. The mood of the salesperson will directly affect the sales enthusiasm, and help and care for the salespersons who are having difficulties in their lives, so as to reflect the humanization of management.
4, appropriate use
Excitation
The teacher thinks that the salesperson's standing time is more than six hours a day, and doing a good job will also make him feel a sense of achievement. No one wants to be backward. If a store manager only uses punishment, it is undoubtedly a supervisor. Proper incentives will make people accept and do better from the bottom of their hearts.
5, manager responsibility system
In a special counter, the role of a store manager can not be ignored. He is the link between manufacturers and shopping malls, and is also the core of a counter.
He is responsible for the personnel, goods, health, display and sales of the counters.
Therefore, if we want to manage various counters, we should start with managing the store manager.
6, district management, full authorization.
As large as a mall, small to a counter, if managers do not know how to delegate, it is bound to increase the difficulty of work.
7, give full play to the role of morning meetings.
It is a basic content of the morning meeting to summarize the problems of the previous day and arrange the work for the new day. It will also play a role in training as early as possible. Besides training managers, this training can also fully mobilize the participation of salesmen.
8, unremitting training
The teacher said that only morning training is not enough. Besides participating in regular training in the unified organization of the shopping malls, the floor managers should organize targeted training and insist on doing them once a week. The accumulated training will improve the quality of the salesmen.
9, managers should have training and guidance ability.
The author suggests that managers should first understand that knowledge of goods, sales skills, and display of goods must be understood as a manager's own ability. In addition to regular training, on-site management is also a process of training guidance.
10. Learn to use form management.
In operation and management, a lot of information collection and data collection must be done through forms. The teacher suggests that the standard forms should be issued below the floor, and the contents need to be listed. The salesperson only needs to fill in the relevant contents, and the last column will let the salesperson to write the analysis. Because the salesperson is the frontline service personnel, she provides a lot of information that is valuable and available resources.
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