Consumers Suspected Product Defects: Thousands Of ECCO Casual Shoes Half A Year Break Three Shoelaces

It is an essential consumer product in our life. The appearance of a pair of shoes is beautiful, comfortable and wearable. It is a factor that many consumers consider when buying. Therefore, most of the complaints about footwear products are focused on glue, bottom and so on.

However, not long ago, our program received a complaint from a consumer who complained that he was wearing a pair of shoelaces.

Let's listen to Mr. Wu from Tianjin.

　　吳先生：去年的5月份吧，我在天津佛羅倫薩奧特萊斯ECCO折扣店買了雙鞋，1200多還是1300多，具體我忘了，用了不到一個月，那個鞋帶斷了，然后我說你那個鞋可能質量有問題，因為我穿鞋穿了很多雙了，包括任何品牌的鞋從來沒有出現這種情況，就是系鞋帶，我不可能我抻著系，那么一個月我這個鞋帶就斷了，他說這個沒有問題，是您使用方面的問題，您系鞋帶應該注意點，我說我從小到大肯定會系鞋帶，那我說OK，我想退掉這雙鞋可以嗎?他說不可以，他說這個實在是不在三包范圍之內的，我沒有辦法給你退，后期他跟我說，我給你換一雙鞋帶，你再去試一下，你系的時候，注意一點，因為我住在市里，去那個地方的話也需要很長時間，那就這樣，但是我問他如果再出現這種情況怎么辦，他說再出現這種情況你就找我們來，我拿著鞋帶就走了。

Mr. Wu believed that shoes had been broken in a month after shoelaces, which he had never met before.

Even if he wore shoes, there was a problem. The shoelace was broken in a month. He still felt a bit odd.

Nevertheless, Mr. Wu returned home with a new shoelace.

But a month later, the new shoelace was broken again.

Last time, when he changed his shoelaces, Mr. Wu questioned the quality of the shoes. At that time, he proposed to return shoes, but the salesmen said that the problem of shoelaces was not a product quality problem and could not be returned.

But this time, the shoelace was broken for a month. Is this coincidence? Mr. Wu once again found the salesman theory of ECCO shoe store, and the salesman quickly replaced Mr. Wu with a pair of shoelaces.

The staff said, this is the last change of shoelace, the next time this problem occurs again, Mr. Wu will have to think of other ways.

This time, Mr. Wu's request for shoes was rejected again.

When things got here, they should come to an end.

Mr. Wu felt that shoelaces had been changed two times. This time, even if there were problems again, he did not want to say anything again until two months later.

A pair of shoes, spent thousands of dollars, less than six months after wearing, three shoelaces, three shoelaces were broken.

Even if shoelace does not belong to the quality problem of the shoe itself, it will still make people feel very upset.

Mr. Wu was very angry. He liked the shoes of ECCO brand very well, wearing comfortably, wearing well, and of good quality. But this time, he was completely disappointed with the brand.

Mr. Wu said that these shoes were put on the shelf now, although he later spent 30 yuan to buy a pair of shoelaces of ECCO original factory, but his heart was always worried that when he would break his shoelaces and his shoes could not be worn.

Until this year's eleven golden week, Mr. Wu went out to travel, and found out in a ECCO shoe store almost identical style with the shoes he bought.

But unlike those shoes, the design of the shoe lace has been changed to the design of the elastic band, and the shoe has become the style that can be worn in a single sleeve.

In addition, the appearance is the same.

He believes that the shoe he bought is not just a quality problem, but a design flaw.

There are metal accessories on the buttonholes of the original laces, which are more sharp and may easily wear the shoelaces.

And now the new shoe is considering this reason before changing the style.

Mr. Wu's suspicion is only a speculation, but he believes that if the shoe's design really has such a situation, should shoes be recalled, the problem of wearing feeling caused by design defects, and what should consumers do if they protect their rights? No one has given him a statement now.

In response to Mr. Wu's query, our correspondent contacted the customer service staff of ECCO brand. She said that at present, ECCO brand shoes are not recalled because of shoelace problems. Only serious situations such as breaking the bottom or changing the shoes with glue can be replaced.

And Mr. Wu said that the change of money is actually a continuation of this type of shoes, the style of the laces and the style of the elastic belt are all there, and it is not because of the design defects that the money is changed.

Maybe, Mr. Wu's experience, many people will think it is a trivial matter, shoelace is broken, and a pair of shoelaces can be changed. It is not the problem of shoes themselves.

However, Mr Wu's similar situation is not uncommon.

Although a product has no problems with its own functions, the problems associated with accessories or accessories are actually affecting the use of the product. However, at present, the relevant laws do not have the three package regulations for accessories or matching, which is also a blank in the current legal supervision.

In fact, as the public is paying more and more attention to fashion, the styles of clothing and shoes are becoming more and more new, especially the accessories on clothes, such as drill buckles, rivets, bead embroidery, zippers and so on, which are becoming more and more diversified.

However, the beauty of these accessories is beautiful, but it brings a lot of trouble to consumers.

Small accessories are prone to fall, fade, deformation and other problems. It is often difficult to find the same accessories for repairs.

Due to a zipper damage, a garment that consumers wear can't be worn and thrown away.

In recent years, complaints about clothing accessories are increasing day by day.

In addition to Mr. Wu's Shoelace problem, let's look at two cases.

Mr. Luo, who works in Beijing, bought a JACK&JONES brand fur coat in Beijing Longwei store, which spent more than 2000 yuan.

After two months, they were placed.

In winter, he took out his clothes again and broke his zipper carelessly.

Mr. Luo took the clothes to the zipper to maintain the zipper. The salesperson of the shop counters said that the warranty period for the product was within 6 months from the date of sale, and Mr. Luo's clothes were no longer in the warranty coverage.

And there is no similar spare zipper can be used for replacement, only manufacturers have stocking, maintenance needs consumers to contact their manufacturers.

Helpless, Mr. Luo called the manufacturer, the other side said that the manufacturers will update their products every year, so as not to sell clothes out of date, so every batch of clothing is not in stock. There are not any inventory of clothing accessories such as buttons and zippers.

Not having a zipper has brought a lot of trouble to Mr. Luo: clothes are not convenient to wear, and they are not worn at all.

But it is a pity that 2000 yuan clothes are not worn because of a small defect.

Small accessories on shoes are also prone to "status".

Ms. Gu, a consumer in Jiangsu Province, spent less than a month wearing leather shoes for nearly 600 yuan.

Shoemaker said that this style of shoe manufacturers only made a batch, and accessories were hard to match.

In addition, the accessories on shoes are not included in the "three pack".

Ms. Gu had to repair the shoes shop, and did not find the rivet with the appropriate color and size.

Nowadays, shoes can only be shelved at home.

It can be seen that accessories and accessories on clothing look very small, but they actually bring a lot of trouble to consumers.

In response to these problems, Qi Xiaofang, a commentator of economic voice and Zhang Bin, a lawyer of Beijing Chaoyang law firm, commented on this issue.

Voice of the economy: Mr. Wu suspected that there was a flaw in the product design because he saw the same product in other stores. He changed the shoelace into a leather, which was able to stick to the design of the elastic belt. He personally thought that such an improvement was to avoid such a situation that the shoelace was broken again. Is there any reason for such doubt? For example, this shoe can easily wear the shoelace, or is there something wrong with Mr. Zhang Bin's part, what do you think of it?

Zhang Bin: This is definitely a problem with the design of shoes, because according to the introduction of our relevant parties, you will see that this shoe laces are broken repeatedly, including the skin that he later wrapped, and then he found that the leather was cut off.

That must prove that at least the shoelace's eye, this metal ornament may cause its breakage.

From this point of view, the shoes should be suspected of defects in design, and the fact proves that the same shoes have been changed later, so even if the sellers say we are another improvement, we can not rule out the suspicion that the shoes are originally designed.

Voice of the economy: we have also found relevant information. At present, there are some similar cases in our country regarding the recall of footwear products. For example, Nike has recalled a child's shoes. The reason is that one part of children's shoes is designed to be easily broken by children and there is a risk of swallowing. Is there any specific legal support for the recall of shoes? What do you think of Qi Xiaofang's lawyer?

Qi Xiaofang: at present, there is no law related to footwear recall in our country. Nike's recall shoes have attracted widespread attention at home and abroad.

As far as I know, in recent years, the frequent recall of export footwear products in China is probably due to the fact that most manufacturers only focus on the physical performance of products, while ignoring the current product safety issues in Europe and the United States.

Another important reason that can not be ignored is that the design of children's shoes is now adult, and many buttons of metal inlaid ornaments are dangerous to suffocate easily by children.

The children's shoes recalled by Nike were forced to recall because of such problems.

Although some products in China are in line with national standards, there are indeed defects that endanger human products or products, so I think they should be recalled.

In particular, I hope our process can learn from the foreign product recall system, improve the safety standards of our consumers, improve supervision, and formulate and improve the recall system of our products, which is the most favorable guarantee for consumers' rights and interests.

Sound of economy: like the problem of the dress accessories we have just said, or the problem of product accessories, we know that many computers, mouse and keyboard accessories are not guaranteed, but these products are very easy to solve, how can this be solved?

Qi Xiaofang: in recent years, whether the components of China's household appliances belong to the scope of three packages, in fact, there are many cases of consumer disputes.

Now household appliances are developing rapidly, but many consumers find that many manufacturers are using the new product's accessories, or even the main engine, are not in the specification of the three package.

It is the excuse that the three package does not have a clear definition of the new components, but refuses to list the key components of those important core parts, and refuses to carry out three packages, which seriously affects the normal use of the products.

In fact, in 1995, China promulgated the three package rule. I think it has been 18 years now, and has not followed the needs of the development of the times.

Therefore, I suggest that the relevant departments of the state be able to improve or update the relevant provisions of the three package as much as possible. Only in this way can we keep pace with the pace of social development and fully protect the legitimate rights and interests of consumers.

Voice of the economy: Mr. Zhang Bin, it may be that there may be some lag in the revision of the law provisions.