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    What Are The Etiquette Requirements For Using The Telephone?

    2014/10/26 9:07:00 16

    Use TelephoneEtiquetteRequest

      

    Call up

    :

    1. choose the right time to dial in so as not to interfere with the work and rest of the other person.

    2. start with a call, greet the other person first, and then introduce yourself. When the phone breaks down, the caller immediately redial and explain to the other party.

    If you dial the wrong number, you should apologize to the other person.

    3. concentrate on communication and improve the efficiency of call.

    4. when closing the call, it is advisable to hang up the calling party or the Respecting Party.

      

    Answer the phone

    :

    1. pick up the microphone, say hello, and then talk.

    If you are late, apologize.

    2. respond gently when answering the phone.

    3. in case of a wrong call, you should be patient and not add words.

    4. if you answer for others, you should keep good records and convey them in time.

    Related links:

    1. you should always prepare some white paper and pens next to the phone. When the other side needs you to remember something or let you pass it on to your boss, you can record it quickly and accurately without sending it wrong. If you don't prepare the paper and pen in advance, it's very rude to ask the other person to wait.

    2. when you answer the phone, be attentive, and stop other things or actions. Do not listen to the phone and talk with the people next to you. This is to bear in mind that if you do this, you will make the other person feel very inattentive, and you will feel that you are not respected.

    3. when you answer the phone, pay attention to the correct posture, do not lie down or put your feet on the table, because incorrect posture will also affect the sound effect, and the incorrect posture is also easy for the phone to slip down, which will make the other party feel very dissatisfied.

    4. it's best to smile when you answer the phone. Though others can't see your smile, you will feel your passion from your words.

    5., call the phone within three tones of the phone, and say sorry to the other 6 people when they ring more than 6.

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    Telephone Etiquette Should Be A Required Course For Customer Service Personnel.

    We should work hard in the process of answering the phone. The first sentence is very important. When answering customer calls or calling customers, if the customer service personnel can greet them warmly and enthusiastically, make clear and clear self introduction, then customers will have a pleasant and cordial feeling.

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