"Double Eleven" Close To SAIC Talks About Electricity Supplier

At the relevant meeting held yesterday by the Nanjing Municipal Industry and Commerce Bureau, Wang Zhixi, deputy director of the Nanjing industry and Commerce Bureau, asked the business operators to operate in good faith to prevent fraud and misleading consumers during the "double eleven" period.

In view of the past eleven consumer complaints, the Nanjing Municipal Industry and Commerce Bureau's market supervision and management department has listed four dishonest business behaviors.

1 discount after first price increase

Case: last year when double eleven, Ms. Zhang looked at a suit of children's down coats, the original price was 368 yuan, and the price of mad job was 176.64 yuan.

But after receiving the goods, when he looked at the paction records, he found that the price of the down jacket in November 14th was 175 yuan.

"That is to say, the shop will double the price first and then fight 50 percent off again.

In another shop, the price of a bedding item with a price of 1399 yuan was 279.8 yuan, but in its trading record, the paction price in November 29th was 290 yuan.

The paction records from September 15th to October 15th have been deleted.

The industry and commerce department pointed out that low price is the trump card of centralized sales promotion activities, but in centralized sales promotion activities, there are often "first price increase, discount after sale", "first discount at low price to attract consumers' attention, no sale on the grounds of no inventory", "unilateral change or even cancellation of promotional activities" and other misleading consumers.

Case: Double eleven last year, Ms. Wang bought a down jacket from the Internet for 450 yuan.

At that time, all the clothes in the shop were hit 25% off, and the clothes at the original price of 600 yuan could be reduced by 150 yuan.

But two months later, Ms. Wang found that the clothes she bought were not only hairy, but also came out of feather bars, so they complained to the business department.

After investigation by the business department, it was found that the garments were defective and sold at a price of only 300 yuan according to the market price. They were sold in the name of promotion and price reduction, which could make a net profit of 150 yuan.

Based on the above facts, the commerce and Industry Department has decided that the business will double the compensation amount of 900 yuan.

Some commodity prices are coming down, but it is difficult to buy genuine products.

Some businesses have concentrated on promotional activities to make shoddy goods, and sell fake goods with fake quality.

There are many problems in the online publishing of merchandise information, such as infringing on the exclusive rights of others' registered trademarks, legal proof and prohibited goods.

Case: Miss Hou photographed a brand fresh box in the "double eleven" by the businessman's electronic red envelope, the price was 159 yuan.

Open the bag to find that the lid of the box has been damaged.

Later, Miss Hou and the seller were contacted, trying to exchange the same goods, but the seller said that the "double eleven" activity goods had quality problems, but they did not change.

Even more depressed to miss Hou, when she was refunded, she was told: "the 150 yuan won't be refunded."

Miss Hou said, "according to this rule, if a refund is made, it can only refund 9 yuan."

Because miss Hou was only interested in filming commodities, she did not pay attention to the relevant clauses, so she had to accept it reluctantly.

Some electricity providers also have unfair format clauses and unreasonable additional requirements, which aggravate consumer responsibility.

After ordering the consumer and making the payment successfully, the website, based on malicious consumption, did not negotiate with the consumers, unilaterally cancelled the order, and other commodity websites showed goods, but after the consumers placed the order, the website said that the work was wrong or the source of goods was insufficient to cancel the order.

Case: Ms. Pei met a wardrobe in the double eleven activity. The customer service staff promised to deliver the goods after a week.

But a week later, when Ms. Pei asked customer service again, he received a temporary response. The customer service staff said that many buyers were waiting for this wardrobe in Tianjin.

Finally, the customer service staff said to miss Pei that she would have to wait a month before she could have the goods, which made MS Pei feel very hurt.

Delivery is not timely, can not be delivered at the time promised or agreed with the consumer; after some workers deliver goods to the door, in order to catch up with time, consumers refuse to check the goods; after the consumer returns or orders are cancelled, they will not refund the payment; the website does not issue sales invoices, refuses to assist consumers who buy energy subsidies products to receive subsidies; for the three package period, the goods do not fulfill the three package obligations; after purchasing the goods, they can not cash the promotional coupons in time.

Wang Zhixi, deputy director of the Municipal Bureau of industry and commerce, said that according to the State Administration of industry and commerce's deployment, we should investigate four kinds of illegal activities such as misleading consumers, false propaganda, making unfair format clauses, and false credit evaluation.