What Should Customers Do When They Enter The Shop Without Saying A Word?

　　 First, use services to impress him.

　　 customer Shops are usually in a state of relative exhaustion. It is very likely that customers have been in other stores for a long time before coming to your store. Under such circumstances, he is not talkative because he is tired. As an excellent salesperson, we should be able to identify the customers' state quickly and then use the intimate service to impress the customers. If such a customer enters a store, if a person comes to a store, they look tired and not very emotional. Any product can hardly arouse customers' interest, because he has already visited many stores, so the salesperson's introduction of products will often be antagonistic or even provocative by customers. If two or more customers come to the store together, they must listen carefully to the conversation between the customers. One of the two people will be very impatient.

Although the customer did not speak in the shop, he handed him a glass of water, and he always had to answer it. During the training for a home appliance chain store, their company promoted a customer service project called "a glass of water" project. During the promotion of this project, a salesperson selling color TV told us a story: a female customer came to the shop with a child. At first, she did not say a word, who knew that the child accidentally upset the water glass on the table, and the water sprinkled the child. He cried loudly. Because it was winter and the weather was very cold, the shop assistant worried that the wet clothes would make the child catch a cold. Then he ran from the third floor to the small electric home counter on the first floor and borrowed a hair dryer to blow the child's clothes dry. The customer was deeply moved by the salesperson's behavior. She did not directly tell her purchase request and budget with the clerk, and finally bought a color TV at their home. The clerk concluded that sometimes, sincere service is the key to open the door of customers.

　　 Two, use data Keep him.

Now, suppose you came to the seaside, what did you think of first? Someone said he saw the blue sky, the beach and the sea; others said he heard the sound of the sea breeze and the sound of the distant whistle, and the laughter of the children on the beach; others said he wanted to shout loudly, and he wanted to swim in the sea happily. Each of us has different ways of connecting with the world. Some people are sensitive to their vision. His mind is more about what his eyes see, while others are more sensitive. His mind is more about hearing the ears, and more sensitive to people's feelings. He is more accustomed to remembering things with his body. Since everyone contacts the way of remembering things in the world is not the same, then the salesperson's chattering way of selling is obviously not suitable for everyone, and promptly gives customers a leaflet, which can ensure that they do not know the type of customers' senses and take improper sales behavior, and create a new point of attention for customers.

I strongly advocate keeping customers through data in the process of selling, because you will find that when you deliver a leaflet to customers, they tend to look down at their pages while listening to your products. Sometimes they even break you, pointing to a single page of a product or activity information to ask you some details. Sales do not tell customers what you know from the point of view of sales staff, but rather what customers should pay attention to.

　　 Three, use Praise Please him

Some strong customers do not like to speak at the same time, because they do not take salesmen seriously at all. These people have strong possessive and control desire. The products they choose can immediately make purchase decisions, because they are never bad money. But these strong customers have a big problem. They are not professional. Sometimes buying products is a temporary impulse. If they feel bad, they will go away in the store. You know that the sales amount of this list is very large. As a salesperson, they should try every means to save customers and let him speak.

Xiao Da is a salesperson in a wooden store. She once did this to win the strong customers who didn't like to speak. One day, a middle-aged woman walked into the store. Xiao Da sister carefully observed the dress of the customer and judged that she was a wealthy son. She warmly greeted her, who knew that the customer was cold, and said, "don't follow me. I'll see for myself first. I'll call you if there's anything I need." A leader told his subordinates that there was no way to do that. But after a stroll, the wife did not say a word. It seemed that she was not very satisfied with the product of Xiao Jie's family. How to do it? In a hurry, Xiao Da opened her mouth and said, "beautiful woman, where did you buy this jade bracelet?" finally opened the customer's talker, Xiao Da sister praised the customers' jade bracelets, and the female customers were smiling happily. The two men talked happily. The most taboo thing to sell is to talk about business without talking about feelings. Sales do not concern people. They want to make a deal. No matter how good your product is, it is difficult to do so.