Basic Knowledge Of Reception Etiquette

(1) the foreign and overseas guests who come to visit, negotiate business and attend the meeting should first know the arrival times and flights of the other party, and arrange to meet with the guests who have the same identity and duty.

If for some reason, the owner of the corresponding status can not go, the host who is going to greet him should give polite explanation to the guest.

(two) the host arrives at the station and the airport to greet the guests. He should arrive in advance and wait for the guests to arrive. He must not be late to keep the guests waiting.

When guests see someone coming to greet them, they will feel very happy inside. If they welcome late, they will leave a shadow in their hearts. No matter how to explain it later, they will not be able to dispel the impression of neglect of duty and untrustworthy reputation.

(three) after receiving a guest, you should first greet "all the way hard", "welcome to our beautiful city", "welcome to our company" and so on.

Then introduce yourself to the other person. If you have a business card, you can send it to the other person.

Pay attention to the etiquette of sending cards.

1, when you and

When you exchange your business card, your hands can be handed over and your body can lean forward slightly.

When you want to get your business card, you can say in your request: "if you are convenient, can you leave a card for me?"

2, as a business card holder, after receiving your business card, you should look at it carefully. Don't look at it or put it in your pocket. Don't throw it on the table.

(four) to greet guests should prepare pportation for their guests ahead of time. Don't wait for the guests to arrive. Then they will rush to prepare for pportation.

(five) the owner should be in advance

Get ready for accommodation, help the guests with all the formalities and bring the guests into the room. Meanwhile, introduce the services and facilities of the accommodation to the guests, hand over the activities plan and schedule to the guests, and send the prepared materials, such as maps, tourist maps, scenic spots and historical sites, to the guests.

(six) when the guest is sent to the place of residence, the host should not leave immediately. He should stay with the guests for a short stay, talk enthusiastically, and make the guests satisfied with the content of the conversation, such as guests' participation in activities.

Local landscapes, natural landscapes, specialties, prices and so on.

Considering that the guest is too tired to travel all the time, the host should not stay long enough to let the guests rest early.

Tell the guest about the time, place and way of the next contact when you break up.