Reception Requirements For Venue Staff

1. when a guest wants to smile and stand up, the waiter should first greet the guest and greet him with proper appellation.

2. be polite when speaking with guests, pay attention to your words and thank you for showing respect for your guests.

3. concentrate on your guests' attention, listen attentively, and look at the faces of the guests (but do not stare at the guests) with a smile. Wait until the guests have finished speaking, and do not interrupt the guests.

4. when you are talking with your guests, you must stop your work and have no impatience. Ask the guest to repeat the questions politely.

5. the guest's advice should be answered satisfactorily.

You can't pretend to understand, ambiguities, and respond freely.

6. when you have a conversation with a guest, when you meet another guest, you should nod your head to greet or ask the guest to wait. You can't turn a blind eye and show no sign of cold shoulder. At the same time, you can finish the conversation as soon as possible and greet the guests. If the time is longer, you should say sorry, keep you waiting, and you can't start working without saying a word.

7. when a guest's service is temporarily unable to satisfy, we should take the initiative to explain the reason to the guest and apologize to the guest. At the same time, we should give the guest a suggestion to solve the problem or take the initiative to help solve the problem.

To make the guests feel that although the problem has not been solved for a while, but it has been taken seriously, and has been given due help.

8., more sensitive.

On the question, the attitude is clear, but the way of speaking should be tactful and flexible.

It does not violate company regulations, but also protects customers' self-esteem.

9. disturb the guests.

Thank you for your help or assistance.

Thank you for taking anything from your guest.

10. if you have any dispute with the guests, you can gently explain or ask your superiors to handle the matter, so you must not quarrel with the customers.

11. respect the guest's right to use the guest room. When you enter the guest room, you should knock on the door first.

12. the guests should be treated equally. Two guests should not be present at the same time. They should be too enthusiastic or talk for a long time, and they will neglect another guest.

13. grasp well.

Considerate, intimate and casual.

Be warm and generous with your guests, behave well, do not act too intimately or casually, and do not do anything harmful to the national dignity or personality; do not make fun of the guests, make noise or take nicknames.

14. guests or

When you talk, don't go close to it and don't look at their actions.

15. don't listen to the guests who are very strange in appearance or dressed in fancy clothes. They should not be allowed to sit around. They should not be allowed to surround themselves.

16. guests / superiors must do things steadfastly and inform the guests as soon as possible.

17., do not bring bad emotions in work or life to the service, but not to vent on the guests.