Instructions For Staff Etiquette In The Venue

1. the attendant must fulfill the contract service content and act according to the stipulated items and customers' wishes.

The subjective consciousness should not be too strong, not to argue with customers, to make tempers and harsh conditions.

Familiarity with and understanding of users' habits should be made as soon as possible, strictly in accordance with customer requirements, and do not emphasize their habits.

Try to understand users' habits in a short time.

In order to avoid unnecessary speculation and controversy, customers should remind customers to store valuables properly when they enter the house.

Two

We must put ourselves in the right position and not be able to compete with others.

No foul language.

Do not listen to customers' private affairs, do not participate in customer family reviews. When customers talk, they should consciously avoid, do not talk about interpersonal matters and their past experience, do not talk about their own troubles, do not gossip about customers, encourage, praise, praise, say more, negative, criticize, do not know, do not say.

3. pay attention to

Clothing is simple, not too pparent, too tight, too short clothing, not suitable for heavy duty.

Use customer specified products, do not move customers' personal products, cosmetics, do not look at private items.

To be self respecting and self love, you can not easily accept the money and gifts of the owners, and always be aware of self-protection.

4. the things that customers tell and confess are to be kept clear. If you do not hear clearly and do not understand them, you must ask them clearly and don't pretend to understand them.

The things that have been told can't remind the customers.

We should have procedures and not be forgetful.

Work as carefully as possible, damage customer goods should take the initiative to admit mistakes to the owners, strive for customer understanding, do not hide or evasive responsibility.

More careful customer service, to ask the customer service requirements, according to customer requirements for the use of cleaning equipment, auxiliary supplies operation.

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1. when a guest wants to smile and stand up, the waiter should first greet the guest and greet him with proper appellation.

2. be polite when speaking with guests, pay attention to your words and thank you for showing respect for your guests.

3. concentrate on your guests' attention, listen attentively, and look at the faces of the guests (but do not stare at the guests) with a smile. Wait until the guests have finished speaking, and do not interrupt the guests.

4. when you are talking with your guests, you must stop your work and have no impatience. Ask the guest to repeat the questions politely.

5. the guest's advice should be answered satisfactorily.

You can't pretend to understand, ambiguities, and respond freely.

6. when you have a conversation with a guest, when you meet another guest, you should nod your head to greet or ask the guest to wait. You can't turn a blind eye and show no sign of cold shoulder. At the same time, you can finish the conversation as soon as possible and greet the guests. If the time is longer, you should say sorry, keep you waiting, and you can't start working without saying a word.

7. when a guest's service is temporarily unable to satisfy, we should take the initiative to explain the reason to the guest and apologize to the guest. At the same time, we should give the guest a suggestion to solve the problem or take the initiative to help solve the problem.

To make the guests feel that although the problem has not been solved for a while, but it has been taken seriously, and has been given due help.

8. on a more sensitive principle issue, the attitude is clear, but the way of speaking should be tactful and flexible.

It does not violate company regulations, but also protects customers' self-esteem.

9. disturb the guests.

Thank you for your help or assistance.

Thank you for taking anything from your guest.

10. if you have any dispute with the guests, you can gently explain or ask your superiors to handle the matter, so you must not quarrel with the customers.

11. respect the guest's right to use the guest room. When you enter the guest room, you should knock on the door first.

12. the guests should be treated equally. Two guests should not be present at the same time. They should be too enthusiastic or talk for a long time, and they will neglect another guest.

13., grasp the difference between enthusiasm, thoughtlessness and intimacy.

Be warm and generous with your guests, behave well, do not act too intimately or casually, and do not do anything harmful to the national dignity or personality; do not make fun of the guests, make noise or take nicknames.

14. when guests or superiors talk, do not go near to sit in and listen to their actions.

15. don't listen to the guests who are very strange in appearance or dressed in fancy clothes. They should not be allowed to sit around. They should not be allowed to surround themselves.

16. guests / superiors must do things steadfastly and inform the guests as soon as possible.

17., do not bring bad emotions in work or life to the service, but not to vent on the guests.