The Way Of Dealing With Customer Complaints By Foreign Trade Salesmen

(1) must immediately. Reply Letting customers wait too long will make them crazy, and they will probably complain about things to your boss or higher management.

Two) we must use WE instead of I. In most cases, WE is better than I. WE seems to be more PROFESSIONAL, because you represent a company, not you. Especially in Complaint WE says you have backstage!

Three) we must have photographs as evidence. As the saying goes, "without saying anything," who knows whether there is a problem with goods or a client's malicious extortion? Meetings with production and inspection departments are also very important. This meeting will enable us to know more about the problems and problems of the goods.

Knowing the mistake is the way to deal with it. I think people inside the company will compare with you even if they want to hide them from you. Customer There is less concealment. Also on

In other words, you always know more than customers. If you are a foreign trade company, you should contact the factory immediately and have a meeting to try to find out the problems. Of course, the main body of the conference is you and the factory.

If we find that it is indeed our duty to ask the other party for compensation, we must not speak for ourselves. The other side has the advantage of knowing where the bottom line is for compensation. Sales psychology has a skill about bidding: when the other side is an expert and you are an amateur, ask the other party to bid first; when the other side is an amateur and you are an expert, ask the other party to bid first; when both sides are experts or are amateur, you should take the initiative to bid first.

In short, when facing a complaint, we must face it positively so that we can solve the problem and establish our good reputation.

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For the future CFO, the board of directors will be more stringent on the effectiveness of the risk management process review, and the long-term financial planning adequacy will also be increased. On the financial viability of enterprises' long-term economic success and growth strategy, investors with vested interests and other stakeholders will also seek greater assurance.

The emerging risk management approach will bring new value to understand the breadth of risks faced by enterprises, but it needs to ensure that the process is more open and spanparent. The risks and opportunities faced by enterprises should be considered as interrelated portfolios and need careful management, estimation and financial projections. Future CFO and their financial functions will be more able to calibrate the risks faced by enterprises than anyone else, and suggest appropriate actions.

We are familiar with the causal relationship between bad corporate behavior and risk. The future CFO will be seen as an internal guarantee for better corporate climate. But that does not mean that the sole ownership and responsibility should be attributed to CFO. Other members of the board must also do their best and set the tone from top to bottom, but in the end, CFO is still protecting enterprise assets, and should realize that bad corporate behavior can lead to erosion of enterprise value.

For the future CFO, entering the capital market will also become a more important priority. In today's more unstable economic environment and more uncertain investment environment, ensuring the proper balance of corporate capital will pose a more important challenge to financial leaders. In the future, CFO will need to ensure that the appropriate policies related to capital investment, cash supply and shareholder returns will be implemented more effectively than ever before. Effective balance of risk and return will become crucial.