In 1-10, Beijing'S Online Retail Sales Exceeded 100 Billion Yuan To 107 Billion Yuan.

For the consumption problem brought by Internet sales, Ren Ya Na, director of the 12315 consumer complaints center of Beijing industrial and commercial bureau, yesterday announced a set of data: the data of the registration of the 12315 comprehensive information collection service platform of Beijing industry and Commerce Bureau showed that 43004 complaints were reported on retail sales in November 20th this year, accounting for 58.24% of the total complaints, an increase of 55.66% over the same period last year; 2503 cases were reported, accounting for 13.75% of the total complaints, representing an increase of 56.34% over the same period.

It is understood that

Complaints mainly focus on consumer contracts, after-sales service, commodity quality, advertising, consumer rights and interests in five aspects.

Consumer reports mainly focus on five aspects, such as publicity and promotion.

26 companies promise to improve customer service level

Yesterday, the Beijing Electronic Commerce Association issued the "online retail business to enhance customer service level proposal", from the service management, quality assurance, product publicity, complaint handling, emergency protection and integrity management and other aspects of the industry self-discipline commitment.

Yesterday, including Jingdong mall, Dangdang, pharmacy network, COFCO I buy network, brewmaster network, Suning cloud business, tuotuotuo, Lok bee net, millet, Gome online, crack and silk, Xidan shopping malls and other 26 enterprises signed the "proposal".

Lin Ya said that in signing an undertaking, the retail sales account for more than 80% of the city's online retail sales.

Ren Ya Na, director of the 12315 consumer complaints center of the Beijing industrial and commercial bureau, said the SAIC will introduce the opinions on improving the first payment system and the pre payment system for consumers in the consumption link to effectively protect the legitimate rights and interests of consumers. For the first time, it has made clear opinions on the conditions, process, scope, mode and time limit for the establishment of the compensation first payment system in the consumption link.

Ren Yana expressed the hope that electric business enterprises can take the initiative to establish an advance compensation mechanism and publicize it to consumers, adhere to the principle of fairness and impartiality, and accept social supervision.

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This year, the ruble currency has plummeted by 50%. Many brands once appeared "cabbage prices". For example, at the end of October, a pair of Nike shoes only needed 200 yuan.

Since November, some luxury brands have begun to raise prices in response to the ruble depreciation. For example, LV and Dior have increased their prices three times, nearly 30% of the price increase, while the price of Cartire's several gold rings has increased by 50%.

On the 17 day, Cartire closed shop and was expected to raise its price after reopening.

Gu Mu shopping center also reported that the price of goods had been raised by 10% in general, and prices continued to rise next week.

The most important concern in electronic products is iPhone.

In November 28th, in response to the ruble's depreciation, Apple Corp raised its iPhone price by 25%.

And now it simply closes its official website in Russia.

Reporters learned from many Russian buyers that the iPhone of physical stores is basically out of stock, and that businesses with goods are simply not priced. They need to ask the salesperson the price on that day.

A Moscow purchasing agency said that the price of iPhone6 plus of 16G was 46990 rubles, which was equivalent to 681 US dollars before the website was closed. The price we asked yesterday was 54000 rubles, which was equivalent to 904 US dollars.

With 15%-20%'s purchase fee, if it's not for stock, it will cost RMB 6500 yuan, while Apple's official website is priced at 6088 yuan.

Most of the clothing merchants originally in the area of Ya Po Road and RT Rd are engaged in clothing trade with Russia and Eastern Europe.

Reporters once visited a fur store, which previously said they only traded abroad instead of retailing.

When reporters came here again today, the story of merchants changed.

"If you bulk purchase, we can discuss the price."

The staff in the store admitted that they were just beginning to serve the domestic customers. Most of the clothing sizes in the shop were "Russian version" before, because they were mainly for Russian trade. They were not suitable for Chinese people's body shape. However, such problems as hats and scarves did not need to be considered.