There Are Four Points For Attention In Managing Clothing Stores.
Online shopping is popular among famous and powerful online merchants.
If you have an online shop with a fixed business address, you may wish to pfer the reputation of the real company to the Internet, and display the certificate of honor issued by the company's office space, factory buildings, hardware, consumer associations and other departments, and consumers will have more confidence in you.
At the same time, consumers can not see the goods in kind, usually depends on the picture of the goods.
Shopping intention
A blurred and flurry commodity map is hard to arouse people's interest.
Therefore, we must use the high resolution digital camera to identify the angle of the merchandise pictures on the webpage, and then shoot with proper lighting and scenery, or simply invite the professional advertising photographers to "package" your products.
In this way, you will not worry that consumers will not pay for their bags if they are to ensure that they are inexpensive.
After a lot of dressing up, it's hard for someone to take a fancy to your baby, and take money out of a wallet that is so hard to open.
First of all, you must handle orders with the fastest speed and provide excellent service to customers according to the service process.
If you promise to deliver the goods within 24 hours, you can't do it for 25 hours.
In addition to making a profit, a customer's contact phone, e-mail and other information are also an intangible asset. You can make full use of these information to track customers' services.
For example, ask customers if they receive the goods within a specified time; then, in the form of e-mail, telephone, text messages, etc., ask customers whether they are satisfied with the products purchased and take the opportunity to introduce your new products.
For customers who purchase more than a sum of money, you can also give a VIP card and give them an appropriate discount so that customers can feel your attention, once you get used to it.
service
These customers will be the source of your profits.
Good faith management is the rule that any economic behavior must follow.
Relative to physical shops, honesty is the life of online stores.
Now, some operators think that the online store's long-distance service is a "hammer sale". Online distribution is not a face-to-face paction. Even if there are some quality problems or short weight, consumers have no alternative. So in the operation, everything starts from profits and ignores the reputation of enterprises.
There is an old saying in China that shops are bullied for a while, and customers are bullying shop one. Online shopping is limited by some objective factors, and consumers may be fooled. But they will never go to the second business for the time being. Businesses will lose their customers forever while they are earning their immediate profits.
Therefore, online stores should ensure the quality of goods in terms of organizing the supply of goods and sending goods, rather than making money or selling fake and inferior products to consumers.
Only by forming a good reputation of good faith management can online stores achieve substantial development.
Online shop
staff
Although not many, it should also be people-oriented, and establish a scientific management mechanism and incentive mechanism to enable employees to change from passive service to active service.
You may wish to set up a "service desk" on the website to show photos and videos of shopkeepers and employees, to indicate the service stars of employees, so that customers can choose their own door-to-door service staff. This will not only motivate employees to do well in their work, improve their service quality, but also increase their customers' sense of security to accept on-site service.
At the same time, a complaint desk should be set up to announce complaints telephone and general manager mailbox. When consumers are not satisfied with the service, they can conveniently and smoothly reflect to the management, so as to continuously improve the service of online shop.
Strict system and scientific management will make your online store more vitality.
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