Clothing Guide To Ease Customer Complaints

The so-called "1% turnovers will lose 100% of the customers". Therefore, before differentiating the production quality or the wearing problem, each processor should carefully inspect the product and find out the solution.

Here are two small cases of complaints.

Different coping strategies should be adapted according to different complaints.

A case of complaints arising from product quality - the solution to "suddenly realize":

After a customer bought a product in a shop, he found that the lining of the clothes had obvious quality problems, and asked the store manager "is this quality problem?"

Processing plan: Thank you very much! I received a fax from the company this morning, saying that there was a quality problem clothes out of the store. I didn't expect you to find it for us in our shop. Thank you! I'll replace this dress for you and return 20% of your money.

In addition, if you look at other clothes in the store, we will call you ten percent off.

One day in May, a customer from a shop in Beijing asked for a change of suit.

It has been purchased for more than 1 months with an axillary tear.

Treatment plan: Press

The expansion joint of the suit is between 2.5-3CM, which is above 2.5CM and absolutely in line with international standards.

The fabric of our product is inspected by the Quality Supervision Bureau. If you are not at ease, you can test it. If there is any problem, we will bear the cost of testing.

Shopping guide first inspected the sweat under the armpit of the suit (sweaty axillary underarm prone to underarm laceration) indicating that the customer had been wearing a suit and engaged in numerous activities without shirts or T-shirts.

Shopping guide implicitly points out the problem of customer wear and makes it clear that it is caused by improper dress.

Then tell the customer kindly, return the company to change the lining, the lining price is borne by the customer, and the processing fee is borne by the company.

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How can people manage well? What is management? What is the reason? Management is the means, and reason is the goal.

Because the weakness of human nature is that he does not want to be controlled by others, but he is afraid that others will ignore him.

Therefore, effective management must conform to human nature and satisfy human nature, so that we can straighten things out and straighten out things.

However, some managers do not think this way.

Because human nature has two sides, he does not like being controlled by others, but also likes to manage others.

Managers like to put on airs, play the prestige, and abuse their functions and powers. As a result, managers are overbearing and are complained by managers. This is the worst management of enterprises.

Finally, subordinates not only disobey the management of their superiors, but do opposite to him.

Because the core of business management is people.

And people change with time and environment, so for different societies and different environments, enterprises must adopt different management methods.

Because enterprise management is not a goal, improving efficiency is the key.

If management does not improve efficiency, redundant management is better than no matter.

Especially for today's young people, they have been coming from family and school for many years, and learning has made them develop a habit of freedom.

When they came to the enterprise, they lost their freedom even though they got jobs.

Although he got a high salary, he lost his pleasure.

However, for most young people, they would rather abandon the former for the latter and not give in to your management.

So this is also the reason why most companies are having headaches.

Because most young people need to talk about it now.

Perhaps, for the managers of traditional enterprises, there is no management of enterprises. How can they work? Nobody cares about their jobs. That's not a mess. Actually, things are not as serious as you think.

Now, after 90, most of them are rebellious. The more they manage him, the less he wants to work.

Because he is in a bad mood, how can he do a good job? Therefore, in order to manage things well, enterprises should first manage their feelings and manage effectively.