Be Concise And Clear. Be Polite Before Hanging Up.

Since the telephone has the characteristics of charge and easy to be busy, it is necessary to make a long story short whether it is making a phone call or answering the phone. In short, in addition to the necessary greeting, we must say less.

Irrelevant topics, to prevent the phenomenon of long time busy line.

After you finish the phone call, you must remember to thank the customer. "Thank you for taking so long to listen to me. I hope you will be satisfied, thank you, goodbye."

In addition, customers must hang up first.

Business personnel can just hang up the phone.

To show respect for customers.

Hang up

After the phone call, there are many beauticians who will jump out of a few words that are not polite to customers to relax their pressure. In fact, this is the worst habit.

As a professional telemarketing staff, this is absolutely not allowed.

Sometimes, some customers are saving money and convenience. They can contact the beauty salon directly by phone, some of them order, some know beauty salons or products, or phone complaints.

The telephone receiver must pay attention when answering the phone. He must not ask three questions or perfunctory customers, and can not treat every caller with impatience.

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Most HR enterprises are faced with a puzzlement. Why is talent so hard to find? Even most people have received an interview call, and promised to interview in a good time, and finally put HR dove.

To improve the interview invitation rate and the trust of the enterprise, we first need to start with the interview call. What should we pay attention to when we invite the job seekers as an enterprise HR?

As a professional HR, you should show a professional attitude when giving notice to job seekers. First, pay attention to tone and speed.

Whether it's in or out, we should be sincere in your words, because you are representing the company at the moment, and the person at the end of the phone is the partner you invite to join the company, so there is no need to get the whole person who owes it.

In addition to being sincere, you can give a brief introduction to the company if necessary.

We should pay attention to politeness and respect.

In addition, the telephone invitation interview should be as concise as possible and not too wordy. Once an urgent and suspicious attitude is shown, it is the performance of job seekers who are not confident.

Telephone appointment is no more than direct interview, because when you invite job seekers, the brilliant job seekers are interviewing you at the same time, and all of these are not performance, only through words, so your tone of voice, fullness, speed of speech are affecting job seekers' judgement.

Details determine success or failure. On the phone, HR is best able to communicate with each other in a caring manner. Ask when the other side is convenient for the interview and where to come.

Make an appointment to tell the details of the location and ask if the other person knows the route.

You can send a detailed route to the job applicant's mailbox or cell phone.

As far as telephone communication is concerned, it is not necessary to involve more sensitive contents such as salary. If asked, can not answer the question: "I am only a receptionist here. Details can be asked at the beginning of the interview, and there will be detailed answers."

If the interviewee is unable to arrive at the company's appointed interview date, please inform: "the company has sent the email that informed you of the interview to your mailbox. If there is any intention in this connection, please contact the HR department to inquire whether there is still a vacancy in the interview and the appointment interview time".

Conclusion: the problems that should be paid attention to in making HR calls are basically those. It is not appropriate to talk too much on the phone. If you have a sincere attitude to invite job seekers and pay attention to telephone communication, you can greatly increase the arrival rate of the first interview personnel.