Check The Basic Etiquette Of Answering Telephone Calls.

When we call a client, if we connect with each other, we will be able to hear the friendly and graceful greeting of the other party. It will be very pleasant for us to make sure that the dialogue can be carried out smoothly and have a better impression on the customer.

If you pay attention to your behavior on the phone, you will leave a different impression on the other person.

Similarly, "Hello, this is the XX beauty salon."

Clear and pleasant sounds make a good impression on the other person.

We should keep a good mood when making phone calls, so that even if the other person can not see you, you will be infected by the cheerful tone. You will leave a good impression on the other person. Since facial expression affects the change of voice, even if you are on the phone, you should hold the mind of "the other person looks at me".

You must not smoke, drink tea or eat snacks during the phone call. Even if you are lazy, the other person can listen to it.

If you are bent on your chair when you call, your voice is lazy and listless. If you sit upright, your voice will be pleasant and vibrant.

Therefore, even if you can't see each other on the phone, you should regard the other person as in front of you and pay attention to your posture as much as possible.

When you hear the phone ringing, you should pick up the receiver accurately and quickly, preferably within three tones.

The phone rings for about 3 seconds. It's impolite to wait for a long time without a phone call or to keep the person waiting. The other person will be very impatient when waiting, and your unit will leave him with a bad impression.

Even if the telephone is far away from you, when there is no other person near the phone, we should pick up the receiver with the fastest speed. This attitude should be owned by everyone. Such a habit should be developed by every beauty salon employee.

If the phone rings five times to pick up the microphone, you should apologize to the other person first. If the phone rings for a long time, pick up the phone just "hello", the other will be very dissatisfied, will leave a bad impression on the other side.

It should be polite to say, "Hello, this is the XX beauty body center."

Keep in mind 5WIH

The so-called 5W1H refers to when When is Who, who is Where, where Where is What, why Why is HOW.

These data are very important in the work.

Calling and answering the phone are of equal importance.

Telephone records should be concise and complete, depending on 5WIH skills.

The phone calls are almost all related to work. Every phone call is very important and must not be perfunctory. Even if the person you are looking for is not in the company, you must avoid saying "no" and hang up the phone.

When you answer the phone, you should also try to ask the reason as far as possible and avoid any mistake.

We should first understand the purpose of each other's calls. If we can not handle them, we should also record them carefully and explore the purpose of each other's euphemism.

To end

When you talk, you should always ask the person who made the phone call, and then leave each other politely, say "goodbye" and hang up. Don't hang up the phone just after you finish talking.

With the development of science and technology and the improvement of people's living standard, the popularity of telephone is getting higher and higher.

It seems that it is very easy to talk on the phone and talk with the other side of the microphone. It is as simple as talking to the person in person. Otherwise, calling is very particular. It can be said to be a knowledge and an art.