Telephone Manners Convey A Good Impression.

When the phone is connected, the person who answers the phone wants to report home. For example, "Hello, this is the XX beauty body center" or "Hello, I am very glad to serve you!" absolutely forbids to catch up and asks, "Hello, who are you looking for? Who are you?" this is not only a waste of time but also very impolite, so that the image of the beauty salon is greatly reduced in the minds of customers.

Before answering the phone, you usually have to let the phone call one or two long sounds, and do not let the phone have a slow response.

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It is better to put some paper and pen on the side of the machine so that you can listen to the phone while you record the key points. After the phone is over, answering the phone calls should be properly handled or reported seriously.

When customers call

She will say the product name or number and when to pick it up.

At this time, we should not only record, but also reclaim it to the other side to confirm it.

If you need to wait for each other during the call, the receiver must say, "excuse me, please wait a moment."

Then tell her the reason for waiting, so as not to be anxious about waiting.

When you answer the phone again, you must apologize to the other person: "I'm sorry to have kept you waiting."

If the waiting time is longer, the receiver should show the reason, and ask her to hang up the phone first and then call back later.

If the voice is too small,

The person can say directly: "excuse me, could you speak louder, please? I can't hear you very well."

Never shout, "Hello, Hello! Hey, louder!" it's the other person, not you, who wants to speak loudly.

If you are trying to find a person's phone, you should quickly pfer the call to the person you are looking for. If the person you are looking for is not responding, say, "I'm sorry, XX is out now. I'm ZZ. If it's convenient, can I help you?" or you can leave your phone number and wait for someone to come back and tell him to call back.

Whether you call or answer the phone, you can reflect the image of a person or company.

Telephone is a window for the company to communicate with each other.

A good call and phone call process is a good impression and vice versa. Therefore, you should pay special attention to your words and mood on the phone, whether you dial or receive, a phone call may change your current situation or even a person's life.

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Most HR enterprises are faced with a puzzlement. Why is talent so hard to find? Even most people have received an interview call, and promised to interview in a good time, and finally put HR dove.

To improve the interview invitation rate and the trust of the enterprise, we first need to start with the interview call. What should we pay attention to when we invite the job seekers as an enterprise HR?

As a professional HR, you should show a professional attitude when giving notice to job seekers. First, pay attention to tone and speed.

Whether it's in or out, we should be sincere in your words, because you are representing the company at the moment, and the person at the end of the phone is the partner you invite to join the company, so there is no need to get the whole person who owes it.

In addition to being sincere, you can give a brief introduction to the company if necessary.

We should pay attention to politeness and respect.

In addition, the telephone invitation interview should be as concise as possible and not too wordy. Once an urgent and suspicious attitude is shown, it is the performance of job seekers who are not confident.

Telephone appointment is no more than direct interview, because when you invite job seekers, the brilliant job seekers are interviewing you at the same time, and all of these are not performance, only through words, so your tone of voice, fullness, speed of speech are affecting job seekers' judgement.

Details determine success or failure. On the phone, HR is best able to communicate with each other in a caring manner. Ask when the other side is convenient for the interview and where to come.

Make an appointment to tell the details of the location and ask if the other person knows the route.

You can send a detailed route to the job applicant's mailbox or cell phone.