County Health System Business Etiquette Training

Recently, the Zhongmu County Health Bureau has invited senior etiquette trainers to conduct public service etiquette site teaching for health system cadres and staff. official receptions , service etiquette The communication skills, doctor-patient disputes and complaints handling were systematically explained and analyzed. More than 300 cadres and staff members of the Bureau participated in the training.

The training aims to further enhance the service consciousness of cadres and workers in Zhongmu county health system, enhance the service image of the windows, build a harmonious doctor-patient relationship, and promote the health system industry in Zhongmu county. Spiritual civilization Construction.

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Zanhuang County, taking the construction of the county government service center as the starting point, invested about 5000000 yuan to implement the upgrading and transformation project of the government service center, and the 28 departments were centralized in the central office. The comprehensive service system of "three level platform" and "two agent" was built in all directions. In 2014, the whole year handled 48 thousand items for the masses, and the county constantly explored the measures and methods of serving the people, further promoting the transformation of the Party committee government from "management oriented" to "service-oriented", so that the masses and enterprises could also feel a convenient, fast, pragmatic and efficient quality service.

In the past, Li Hui, a villager in the village of Bei Gou, said, "in the past, we had to apply for a birth permit to find a village committee and then go to the town planning office to find people upstairs and downstairs. Sometimes, because of the village cadres going out and the rural cadres going to the countryside, they had to run several times for a quasi birth certificate. For those who worked outside the home, it was even more inconvenient for people to work outside the country. They had to ask for leave to come back for treatment. They both delayed time and delayed making money, and handled a quasi birth certificate for several days at home. Now it is much more convenient. If you take the relevant procedures to the service center, you will be able to do it in less than ten minutes, and if you don't have time to get the procedures ready, the village cadres will help you." Li Hui, who has just received the birth certificate, can not help but praise the service center and village cadres.

Since last year, Zanhuang county has built platform and innovative measures to combine convenient platform construction and Party member volunteer service with the second batch of Party's mass line educational practice activities, focusing on the county level government service center, township convenience center and village (community) convenience station three level government service system, and continuously promoted the construction of county level "three level platform" and "two agent", and formed a convenient service system based on the county administrative service center, the township convenience service center and the village (community) convenience service station.

In order to further improve the construction of convenient service system and maximize the effectiveness of the construction of the "three level platform" and "two agents", the county not only implements seven rules and regulations in the platform management, such as the first accountability system, the time limit system, and so on, but also makes eight kinds of matters such as the implementation main body and the statutory basis public, and also formulating 15 rules and regulations, effectively improving the work efficiency, blocking the loopholes in corruption and strengthening the service function. In the second half of last year, the county also introduced the ISO9001 quality management system as a pilot project in the comprehensive service center of Zanhuang Town, which has a relatively large flow of people. It standardized construction of business processes, service etiquette, convenience network, supervision and management system, identity of image and so on. "Now the ordinary people come to work very conveniently, many procedures are completed in the comprehensive hall. The central office has rules to follow, have a proven track record, and some people supervise. The service center has been running up to now, which has received more than 12500 people, and has received more than 9800 consultations and transactional matters. Through the satisfaction survey, the masses have more than 90% of the service satisfaction of the integrated service center. Zanhuang County Zanhuang town comprehensive service center official said.

At present, the convenient service network of Zanhuang county has already covered the urban and rural areas, and solved the problem of failing to find the door and finding the people in the mass work, avoiding the phenomenon of running around the city and finding the streets, providing maximum quality and efficient services for the masses and facilitated people's work. "Going to the service center" has become an important channel for the masses to work. It ensures that the masses have the right place to speak, the place to do things, the difficulty to help others and the problems to be managed.