Workplace Communication Starts With Discontent.

Let employees speak their grievances.

If you have something short, you have a strong point. A competent manager should also rely on the wisdom of others. In some ways, subordinates may have more experience than their superiors.

Leaders of internationally renowned enterprises are mostly managers who follow the advice.

Such as: Bill Gates of Microsoft encourages employees to speak freely, and makes unreservedly criticisms, suggestions or proposals for the development of the company, existing problems and even the shortcomings of their superiors.

He said: "if everyone can make suggestions, it means that everyone is concerned about the company and the company will have a future."

Konosuke Matsushita, the former general manager of Panasonic, who called the "God of management", has a mantra: "let employees speak their grievances."

His practice made

More happiness, less worry; more harmonious interpersonal relations, fewer contradictions; more communication between the upper and lower levels, less estrangement; more understanding between the company and employees, less confrontation.

"As a boss, facing your employees' resignation, your attitude reflects your leadership philosophy."

This is a senior career strategy consultant Marilyn M Kennedy.

IBM Li Qingping, director of human resources in China, pointed out: "IBM is very calm when dealing with the flow of talents brought about by changes in the environment, and always takes note of the construction of corporate culture.

IBM is a company that works on a collective team and does not affect business because one person walks away. But within our company, we take a careful analysis of those who walk: why do these people go? "They focus on collecting the opinions of resignation staff when they resign, especially those who are not excellent.

They do not think that the loss of talented people is a complete loss of IBM, because on the one hand, the flow of talents provides space for the development of excellent employees, and their flow will bring many valuable opinions to IBM.

Employees who leave from IBM will learn something after a few years. If they are willing to come back, the door of IBM will always be open. They will add new value to IBM.

There are three main types of complaints: the first is salary, the second is the work environment, and the third is colleague relationship.

How should leaders and managers handle complaints in a timely manner? First of all, be willing to accept complaints.

Complaining is nothing more than a vent. This kind of vent needs audience, and these listeners are often the most trusted parts of those who complain.

As long as he gives vent to complaints in front of you, your work is half done, because you have succeeded in gaining his trust.

Secondly, try to understand the causes of complaints.

Thirdly, we should pay attention to equal communication.

In fact, 80% of the complaints are about small things, or for some unreasonable and unfair, it comes from the employees' habits or sensitivities.

Such complaints can be resolved through equal communication with the complainants, so that they can be calmed down to prevent the spread of complaints, and then take effective measures to solve the problem.

Finally, be decisive.

Generally speaking, 80% of complaints are caused by confusion in management, and only 20% of employees complain of personal negligence.

Therefore, standardizing the work process, defining job responsibilities and improving rules and regulations are important measures to deal with complaints.

In the standardized management system, we should adopt the principle of democracy, fairness and openness, so that employees can participate in the discussion and work out various management rules together, so as to ensure the impartiality of management and win the hearts of the people.