White Collar Secretaries Need To Know "Commandments"

For those who have just entered the office, because they inevitably have to go to various social occasions to entertain people at work, they have to leave a good impression on people, so their manners and manners are very important. Don't let a little action take a long way.

Don't whisper.

It is impolite to whisper to your peers in the eyes of the public. Whispers can be regarded as a precaution against the presence of the people. They will not only provoke others' attention, but also doubt your upbringing. In addition, rap should also be strictly prohibited.

Don't laugh.

In spite of what you hear about "earthshaking" fun, you should keep your manners in social banquet, and smile with a smile at the most.

Don't talk big.

During a banquet, if a man talks with you, you must maintain a generous attitude and simply answer a few sentences. Don't be too busy to report "your life experience" to others, or to inquire about the other person in detail, or you will scare people away or be regarded as gossip.

Don't fall under the crowd. Makeup 。

It is not very good to use fat powder and smear lipstick in public. politeness If you need to repair makeup on your face, you have to go to the bathroom or the dressing room nearby.

Don't be late Leave early 。

Secretaries are a special post and position, so secretarial staff often attract much attention in the company. Of course, if there is bad behavior, it will become a vivid material of the company's "good people". At this time, even if the company makes mistakes for the overall situation, even if the mistakes made by the secretaries are similar to those of other employees, if the secretaries do not work well for the company, they will often operate on the secretaries.

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International business operation is inseparable from the convenient communication tool of telephone. Can you be polite when your voice travels around the world through a microphone?

The charm of intonation can be seen in a clear and pleasant tone. The phone can show the speaker's professional demeanor and amiable character. Although the other person can't see your face, your joy or irritability will still be shown through intonation. When making a phone call, the tone should be calm, soft and serene. If you can talk to your partner with a smile, you can make your voice sound more friendly and enthusiastic. Do not chew gum or eat while you are on the phone.

A proper question and answer call should be answered immediately after the second bell rang. After courtesy greeting each other, the company or department name and its name should be initiatively addressed. Avoid picking up the phone and asking: "Hello, whom do you want?" similarly, the caller needs to leave a message, and the name, unit, telephone number and message should be clearly stated in the simple language. When the telephone conversation is finished, it is usually suggested by the caller, and then be polite to each other. No matter what the reason is, the caller should be responsible for redial.

It is most common for a telephone message to complain in a commercial complaint that it is not common to return calls in a timely manner. In order not to lose every opportunity to make a deal, some companies even make the reply to the telephone message within one hour. Generally, a reply should be given to the telephone message within 24 hours. If the caller is not in, he will leave a message indicating that you have called back. If you really can not return the call in person, you should trust others to do so.

Pay attention to the time difference. Make sure the regional time difference and the difference of working hours between different countries before making a phone call. Do not telephone on the day off to discuss business, so as not to affect other people's rest. Even if the customer has told you the phone number at home, try not to call home.

In the United States, you can sell products to people you never know by phone. In Europe, Latin America and Asia, telemarketing or long time business on the phone is unacceptable. The best way to develop good business relationships is to talk face to face with customers, while telephone is mainly used to arrange interviews. Of course, once the two sides meet, it will be more convenient to use phone calls.