Hard To Find After Sales To Hurt Consumers' Interests

Online shopping is welcomed by many consumers, but at the same time convenient to consumers, after-sales service is very confusing, many consumers fall into the "no complaints" situation.

There are many consumer responses: shopping is hard to return.

Poor quality of goods, return hard, slow logistics, difficult installation, etc., become more complaints after the electricity supplier complaints.

Recommendation:

I. all settlement

All businesses must register in real name, and the electronic business platform should bear legal liability for the sales behavior of e-commerce providers, such as supplementary joint liability.

At present, there are such things as e-commerce.

After the infringement of intellectual property rights, difficulties in safeguarding rights and difficulties in after-sale services, a big problem is that it is hard for them to find them.

Based on this, the electronic business platform must be effective and strict supervision of the business experts who are in charge. The information of the businessmen must be examined, and there must be a strong restrictive mechanism.

It is suggested that the electronic commerce act, which has not yet been promulgated, should set up a clause, requiring the electronic business platform to bear legal liability for the sales behavior of the platform merchants, such as supplementary joint liability, so as to enable the electronic business platform to make the greatest responsibility and strength to solve its existing problems.

Two, prohibit vicious vicious competition.

It is necessary to put an end to the vicious competition that is deliberately priced at the super low price, or even below the cost price, so as to prevent market disruption and impede the healthy development of e-commerce.

For example, in some areas, an electricity supplier announces zero profit sales, while the other one announces that it is 5% or even lower than the other 10%.

So behind this propaganda is either

Or unfair competition.

The continued escalation of price war between electric providers exposes the single business mode and profit model of e-commerce in China.

Behind the big price war, the core competitiveness and service level have been neglected.

Excessive price war is obviously not conducive to sustainable and healthy development, and has seriously squeezed the upstream manufacturers.

It is suggested that the regulatory authorities investigate and punish the low price unfair competition act that violates the law so as to maintain healthy competition in the field of electricity supplier.

Three, standardize relevant laws and effectively protect the intellectual property rights in the field of electricity supplier.

The protection of intellectual property rights in the field of electricity business has reached an urgent need to solve, otherwise it will seriously affect China's innovative development and brand protection.

Four, in terms of law application, more than 90% of e-commerce pactions in China are in the form of C2C in B2C pactions. There are many regulatory departments involved. The policies and management measures promulgated by various departments often appear inconsistent, inconsistent or even contradictory.

Moreover, due to the lag of legislation and the imperfection of the law, courts at all levels often argue about the process of intellectual property cases in e-commerce.

This involves the coordination of relevant laws or policies.

It is suggested that the legislative departments should standardize and unify the relevant legal issues in the field of new business, so that the functional management departments and judicial departments will have laws to follow without confusion.