Has Been "Sealed" Can Not Refuse To Return Online Shopping New Regulations Cited Concerns

- new regulations

"Unsealed" can not refuse to return.

According to the state

The information disclosed by the website, which is about to be punished in the coming act of "punishment for consumer rights and interests", is most concerned by the outside world. It is a punishment method for no reason to return goods: the operator sells products by way of network, television, telephone, mail order, etc., and shall bear the obligation of returning goods without reason in accordance with the law, and shall not deliberately delay or unreasonably refuse.

What is a deliberate or unreasonable refusal? There are four ways to deal with the problem: the operator refuses to return the goods on the grounds that the consumer has sealed up the goods and checks the goods in good condition, or fails to confirm the goods by the consumer, stipulates that the goods are not applicable to unreasonable returns, and receives goods but fails to return the goods, or is not refunded. For more than 15 days, the goods are deemed to be deliberately delayed or unreasonably rejected.

Offenders may be fined not more than 500 thousand yuan.

The revised law of the People's Republic of China on the protection of consumers' rights and interests, which came into effect in March 15th last year, stipulates that consumers should have the right to return goods within 7 days from the date of receipt of the goods without any explanation.

However, except for several commodities: custom-made, perishable, digitalized products such as audio-visual products, computer software and so on, which are downloaded online or downloaded by consumers, the newspapers and periodicals delivered, and other commodities which are recognized according to the nature of the commodity and are not returned by consumers when they are purchased.

- hot discussion

Consumers' "unsealed" should not be cut across the board.

The dispute with the new consumer law is similar to that of "point praise", and the way to safeguard the rights and interests of online shopping is welcomed by consumers.

But speaking of specific questions, the parties concerned are worried.

It is the focus of controversy whether classification of "unsealed" goods without reason should be classified.

Netizens "Qian Cheng _KAKA" and so on, said, "does this policy mean that many people want to buy second-hand products?" "how do you solve these problems?" "how do you solve the water cups and snacks eaten by others?" netizens "Liu Shenglin" believes that "unsealing" should not be one size fits all, and that products such as mother and infant, food and other consumer health products should not be treated in the same way.

expert

The two sale should inform consumers.

Qiu Baochang, head of the China Consumer Association lawyers group, suggested that no reason to return will often affect the two sale, but this is itself part of the cost of operation, which is determined by the characteristics of online shopping.

Internet, telephone shopping and offline shopping mode are different. They can not see objects before purchase.

He said: "for the two sale of goods, the seller should truthfully inform consumers, if the value of goods derogated, can be reduced sale, otherwise it will infringe on consumers' right to know.

Let consumers dare to spend, in the long run.

It is advantageous. "

business

The degree of "seal" requires detailed rules.

Some online sellers believe that in addition to several new products that are not in conformity with the conditions of return, there are also some commodities that are not suitable for return, such as underwear, ear studs and other personal hygiene products. If the merchandise is sealed and then returned, it will be more difficult to guarantee the quality of the products.

Some online shop operators said that the extent of the "unsealed" can be removed to what extent, and further rules are required.

Some products may have four to five dealers. If a small box in a large box is pulled down, or a package with anti-counterfeiting codes and plastic packages is torn down, the seller will be unable to sell the product two times if it receives the return.

If it is a loss in operation, the actual cost of the increase will probably still be the consumer's pay.

In an interview, it said that the general direction of safeguarding consumers' rights and interests should be good, and many provisions will make the daily management of the platform also have laws to follow.

With regard to the blurred area of "unsealing" and so on in the actual return operation, the business sector and the online shopping platform are still in close communication.

- experts say

Space should be kept in the market.

From the effect of the implementation of the new consumer law, last year, 8 months ago, the Consumer Association announced the first half of 2014, the National Consumers Association's organization accepted the complaint analysis. "No reason to return seven days" has become a complaint hot spot and difficult point.

SAIC's responsible person said in January of this year that the implementation of online shopping for 7 days without reasons returned to general good, but there are still some problems. SAIC is ready to draft a guideline on the implementation of "seven days no reason to return" to further refine this rule.

Alamu J, deputy director of the policy and Law Committee of the China Electronic Commerce Association, and director of the network regulation research center, said that although the regulations enumerated the goods that could not be carried out without reason, it would be very difficult to exhaust them. From the actual situation and product performance, it is best to leave a "hole" for consultation between buyers and sellers, so as to increase the feasibility of the regulations.

Experts believe that the law is only one aspect, whether it is the new consumer law or the imminent implementation, and the regulation of the market depends on industry self-discipline.

The implementation of the new regulation will encourage more people to try online shopping in the long run, and ultimately regulate the market and stimulate domestic demand.