Buying Luxury Goods Is Expensive.
Recently, the reporter bought a luxury brand from a circle of friends.
wallet
And take this as an example to start an investigation.
The reporters found that neither the boutique stores in the domestic market, the customer service in China, the independent third party authorities, and the domestic quality inspection departments could not give a clear answer to the authenticity of the products.
After consultation, consumers can not "identify themselves" by spending tens of thousands of dollars to buy the big products, but they can not claim the sellers or individuals who sell fake goods.
If ordinary consumers want to identify genuine luxury goods and then protect their rights, it will be hard for them to go green.
Recently, the reporter took the brand bag and visited the boutique of the domestic shopping mall.
In the face of the reporter's "can you help me to see the true and false package" request, the staff politely said, "I am sorry, this product is not sold in our shop, we have no qualification test".
Reporters learned that, although many online shopping dealers in the sale of luxury goods, they have vowed to "support".
Special counter
In fact, few luxury stores are willing to test such products.
Even those entities shop for products sold in their stores, the staff also said, "can only be sent back to headquarters for identification."
If the staff of the store do not have the qualification for identification, then does the luxury brand distributor in China have the authority? The reporter then called the China customer service hotline on the official website of the brand.
"If through formal channels,
Boutique
Products purchased, which only need to provide buyers' names or product purchase notes and other related information, can be traced back to the product, check the purchase information.
The staff said.
Otherwise, consumers can only send their products to headquarters for identification.
"The headquarters will report on the authenticity of the product, and it will be returned after maintenance, but if the product is false, it will not be returned."
Take the wallet in the reporter's case as an example. If you want to send it to the French headquarters to verify the identity, the reporter will need to pay 95 euros for the identification fee and the international postage for the wallet.
So the independent third party detection agency can help consumers to identify the authenticity of the authenticity? The reporter consulted several testing and certification agencies.
The explanation is, "for example, a bag, we can only test its quality, whether it is consistent with the relevant leather standard.
But we can not judge whether it is true or false or whether it is high imitation.
Can consumers turn to the quality inspection agency? Recently, the reporter consulted the relevant persons of Guangzhou Quality Inspection Institute.
It turns out that this road is not feasible.
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