May Qingdao Clothing Shoes And Hats Rights Protection Index 53.45

Reflecting the quality of the relevant industries in a city, the higher the index, the lower the quality.

In May, the 12315 complaint reporting and command center of Qingdao industrial and commercial bureau received 1941 complaints and reports, 1003 cases of consumer rights protection index (CCI) of eight categories of goods and services, an average consumer rights index of 65.39, a decrease of 14.93% compared with the same period last year, a decrease of 8.7% compared with the same period last year, and the overall assessment of the environmental cost level was "reassurance".

The regional average consumer rights index is 58.89, and the regional consumption environment rating is evaluated as "reassurance".

The areas with high consumption rights index are Huangdao District 83.48, Chengyang District 67.52 and Jimo 61.59.

Household appliances and computer products rights protection index 98.11

In May, the number of complaints reported by household appliances and computer products was 222, the average amount involved was 4051.8 yuan, the rights protection index was 98.11, and the annulus ratio rose 11.96%.

Market consumption environment rating is "reassurance".

The main problems reflected in the market are: individual businesses make commitments for appliances after sale, which are higher than the "Three Guarantees" stipulated by the state, but charge extra fees for maintenance services; individual household electrical appliances businesses provide extended after-sales service cards, while the scope of after-sales service cards and related costs are not indicated; the quality of individual small household appliances is not good; the electronic products such as a few tablet computers often appear black screen, crash, short battery performance and so on.

Transport rights index 98.61

In May, the number of complaints about pport products was 189, the average amount involved was 44925.3 yuan, the rights protection index was 98.61, and the chain ratio decreased by 7.77%.

Market consumption environment rating is "reassurance".

The main problems reflected in the market are: individual car dealerships exempt from their responsibilities by formatting clauses, for example, the contract stipulates that the motor vehicles are not responsible for the delayed delivery of the goods due to capacity factors; a few businesses promise to give consumers free services in advance when they sell their cars to the consumers, but eventually they are hard to fulfill; some enterprises claim to use imported or original fittings in the automobile maintenance and charge, but they actually pretend to be imported parts with domestic fittings, or even use "three no" auto parts.

Hairdressing and beauty protection index 89.11

In May, the number of complaints about beauty salons products was 70, the average amount involved was 3868.7 yuan, the rights protection index was 89.11, and the chain ratio rose 161.9%.

Market consumption environment rating is "reassurance".

The main problems reflected in the market are: membership cards, discount cards and discount cards sold by a few businesses have the overlord clauses exempt from the business responsibility, for example, "our shop has the final interpretation power of this card" and so on. Individual business advertisements use the words "state-level", "the most advanced" and "best" to make misleading false propaganda about the quality, performance and use of the goods; individual operators induce consumers with the pretence of free trial, and then force consumers to buy paid skin care products.

Communications equipment protection index 69.24

In May, the number of complaints about communications equipment products was 170, the average amount involved was 2373.8 yuan, the rights protection index was 69.24, and the annulus ratio rose 19.94%.

Market consumption environment rating is "reassurance".

The main problems reflected in the market are: Shanzhai and high imitation mobile phones; individual businesses are lagging behind in after-sales service; they fail to fulfill the "three package" obligations; some of them have abnormal shutdown, poor quality of calls, display of messy codes, shell cracking and so on.

Network paction rights protection index 57.52

In May, the number of complaints on Internet trading products was 33, the average amount involved was 1065.7 yuan, the rights protection index was 57.52, and the ratio was 45.18%.

Market consumption environment rating is "reassurance".

The main problems reflected in the market are the sale of fake and shoddy goods, three no products, refurbishing machines, assembling machines, parallel machines, etc. by individual businesses. Individual businesses concealed the true information of goods and services by cheating false advertisements, false descriptions of products, forgery of origin, etc., and deceiving consumers; individual businesses do not deliver goods on time after consumers purchase goods.

In May, the number of complaints about clothing and footwear products was 172, the average amount involved was 608 yuan, the rights protection index was 53.45, and the chain ratio decreased by 14.84%.

Market consumption environment rating is "reassurance".

The main problems reflected in the market are: the clothing labels sold by individual businesses are not standardized and incomplete; individual businesses use counterfeit brand names to sell counterfeit brand products; a few of them have quality problems, such as fabric pilling, fading, deformation, thread opening, zipper damage, and button shedding; individual leather shoes products are degumming, peeling, breaking the bottom, cross section, color difference, heel height, number of different sizes, internal damage and cracking.

Household rights protection index 46.63

In May, the number of complaints for household products was 138, the average amount involved was 3282.8 yuan, the rights protection index was 46.63, and the chain ratio decreased by 20.6%.

Market consumption environment rating is "reassurance".

The main problems reflected in the market are: individual merchants

The customized furniture can not be completed in time, the return service is not in time; the after-sales service is difficult to guarantee, and the businesses do not fulfil the promise of the three package service; individual businesses have no specific agreement on the specifications, models and materials of furniture in the furniture sales contract, resulting in discrepancies between delivery and customization.

Agricultural production information rights index 8.79

In May, the number of complaints about agricultural means of production was 9, the average amount involved was 2798.9 yuan, the rights protection index was 8.79, and the chain ratio decreased by 85.17%.

The main problems reflected in the market are: individual fertilizers, seeds, pesticides, feedstuff and other quality problems, such as insufficient content of effective ingredients, and the scope of false labeling. Some agricultural machinery fails when they are servicing, and the maintenance time is long, affecting normal use.