How To Train New People In Telemarketing

Most of the failed telesales are before picking up the phone.

"Fear" is the biggest obstacle for telemarketing staff.

After frequent rejection by customers, the professional mentality of telemarketing personnel will undergo subtle changes.

Before I pick up the phone, I wonder, "will he accept me or not?" or think, "what happened today? How can customers refuse me?" in fact, such an idea is the biggest obstacle to the success of the telephone.

The voice of a telemarketer's opening speech must be sufficiently attractive to make it difficult for the other person to reject you. The same feeling is different in different mouths.

It is mainly for affinity, loud voice, passion, and cadence, which are factors that can attract customers.

Telephone sales opening must be simple and cut into the theme directly.

Because many customers have limited time, they won't listen to you for a long time.

Telemarketing skills 1: what should I pay attention to when making phone calls?

A: first of all, we need to have enough self-confidence and believe that we have the ability to do this well, because sales involve negotiation, and we have enough self-confidence to do well.

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B: call.

Know what you want to do and say what you want to say.

C: when you call or answer the phone, you must first adjust your mindset and not be too nervous.

D: pronunciation, intonation, tone, enthusiasm, emotional state, infectivity and so on.

E: control telephone time, simplify your dialogue content, ensure conversation effect and good benefit.

In fact, in this process, your voice is very important, confident that you can control the whole process of conversation, the tone of the tone of imitation and control is very important, and believe that the products and services you promote can really help your customers.

Telemarketing skills two: when to make phone calls is the most appropriate.

There is no formula and no proper selling skills. The key is to see your mood and when you feel appropriate.

Telemarketing skills three: as a salesperson before calling, we must master product knowledge.

Of course, it is necessary to understand the performance parameters and uses of products and how to find customer groups.

The knowledge of the product will be directly trained and directed by the manufacturer the day after tomorrow.

A: trade type: business item

B: Production: production.

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A prisoner was sentenced to death. At the end of the trial, the judge asked the prisoner, "what else do you want to say?" he replied, "go to your mother!" the judge burst into anger when he heard it, and he reprimanded him for more than ten minutes.

After hearing the crime quietly, the prisoner said to the judge, "your honor, you are a highly educated intellectual. You will be so angry when you listen to a dirty word, and I only graduated from high school. When I saw my wife sleeping with other men, I killed them in anger. It was really too impulsive to restrain my emotions at that time."

Human emotion is a huge and magical energy.

It can not only inspire people's infinite power, but also push people into the abyss of eternal redemption.

Once the mood is out of control, it means that the behavior is out of control and everything is out of control.

In most of our daily lives, we are deliberately controlled by emotions.

It not only makes people energetic, passionate, quick thinking, and vigorous, but also makes people dejected, depressed, obstructed and passive.

Psychologists classify human emotions into two categories: positive emotions and negative emotions. Positive emotions have positive and positive effects on people, while negative emotions have negative and negative effects on people.

For positive emotions, we should try our best to develop, and we must strictly control negative emotions.

As the call center of cigarette marketing enterprises, the telephone ordering center of tobacco companies is a place where popularity converge.

Tens of thousands of people call out and call each other everyday to deal with different customers.

Telephone ordering people receive and make so many calls every day, and there are many opportunities to stimulate negative emotions. For example, difficult customers, hard products, pressure at work, unhappy boss, misunderstandings of colleagues, etc.

Therefore, how to manage your emotions is very important for telephone ordering workers.