Marketing Skills To Call Customers

When calling the retail customers, the electrical visitors should provide personalized services according to the customers' characteristics and specific circumstances.

But generally speaking, a successful marketing process should grasp the following breakthroughs.

1. come straight to the point.

When you dial a client's phone, try to find the person you are looking for first.

For example, after the call is switched on, the electrical visitor can ask, "I am the seat of the tobacco companies call center. Is the shopkeeper x?"

The first 15 seconds of the call is the most important. The electric visitor should prompt the customer in the most effective way, arouse the interest of the customer and continue the conversation.

2. language wording.

On the phone, try not to use specialized words, such as "pfer price", "no tax", "single box gross margin" and so on. Instead, we should use plain language or even familiar "rural language".

Electric visitors should use some positive and confident words to show their confidence and enthusiasm for them, and increase their perceptual knowledge with warm words.

But don't exaggerate.

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3. product advantages.

Electrical visitors and

When communicating, do not simply explain to a customer that a cigarette is famous for its excellent cigarettes and how beautifully packaged it is. Retail customers can not feel these characteristics on the phone, but the benefits of selling cigarettes to retail customers should be emphasized.

For example, "a cigarette is relatively tight now, the market prospect is good, if you enter the goods, the profit will be quite considerable".

4. pay attention to the other side.

The purpose of calling customers is to help customers order cigarettes, so we must pay close attention to customer response.

If the client has any objection, he can not deny it arbitrarily or even use the wording of "not" and "do not pull down".

The right thing to do is to be serious.

To accept the objections from the customers and analyze them and put forward their own solutions to eliminate the concerns of the retail customers.

Related links:

How can we improve the turnover rate of salesmen's orders? Transactions are like football players returning to the pitch for a long time in the arena, fighting for life and death. Otherwise, all actions are worthless.

If you don't respond to your orders, you will also feel depressed. I will share with you my friends on how to improve orders in business.

Keep buying and selling online, and mobile phones start. This is like waiting for someone to keep a store. You need to wait for someone to find you first.

Two details that should not be overlooked: one is to make sure that the contact telephone is kept online while the order is being issued; the two is to input the phone of the customer into his mobile phone. Once the phone is called, he will know which buyer is sending the order and let the customer know that you attach great importance to the order.

When I answered the call from the customer who sent the order, I found that if the phone was not answered, someone would not know who was sending the order, and could not be a master.

According to the order before and after is generally greeting + company or business introduction + paction goods + preferential terms + remittance and shipping details + company activities + other suggestions.

One is to make customers feel more comfortable and more happy to deal with you; the two is to enhance the image of a company or enterprise; and the three is to promote other goods.

Regular customers and regular customers do phone calls regularly, but we must grasp the yardstick above. If we play too much, customers will be disgusted. If we do not keep track of them, customers will forget you and make them modest.

The customers who want to make samples or send samples must pay attention to and do well. A sample represents the power and image of your company or enterprise.

Seeing your sample gives customers more confidence and determination to deal with it.

The old customers who know their details may consider the sample fee and the freight free. For new customers with sincerity, we can inform you that although the sample fee is provided, they should pay the shipping fee or the postage fee for consideration from the development side business.

Please refer to how to send samples or not.

Quality can be assured, so that customers can rest assured that customers in the sale of products or goods when speaking hard, the two order is possible, the quality is not too good, the order can not be discussed.

Whether the price of a product is high or low? Is it reasonable? It has a direct impact on the paction of orders, that is, to give customers certain profit margins, and also to make them earn money, so that the prices are reasonable, fair and value for money.

Chinese believe in authority and officials.

An official has the right, and the power has the final say.

After the order is issued, the key customers, that is, larger orders, should try to find out the ownership of the other business or company, the personal life circle of an enterprise or company, and use the relationship between classmates, comrades in arms, relatives and friends, and find the supervisor or leader of an enterprise or a company's supervisor.

It depends on the level of your friends, the right of your classmates, comrades in arms, relatives and friends, why not use it.

Can't this be implemented after the success of the business? I don't think so.

I think that if we want to get the second order, we must do a good after-sales service.

Let customers speak out of dissatisfaction, listen carefully to customers' suggestions, and improve them, handle customer complaints, let customers feel extraordinary service levels, and the two order turnover rate will be over 80%.