Dezhou'S Anti Season Shoes Are Much More Discount Than New Ones.
Anti season goods have been favored by many citizens because of their favorable prices.
Recently, Ms. sun, a citizen of Dezhou, Shandong, was very depressed because of the quality problem of anti season products.
"Here I am.
High-heeled shoes
It's bought in winter. Now it's broken after several times. If you want to repair your own money, the shopping mall will not be refunded. Can the consumers help me? "Ms. sun, the public, called 12345.
The purchase of new shoes for anti season high heels has just worn but has exceeded the "Three Guarantees" period.
Ms. sun complained about the anti season products.
Last winter, she bought a pair of anti season high heeled shoes at the mall, the original price was 2980 yuan, and the promotional price was only 800 yuan.
4 months later, the day after the hot day, Ms. sun finally took out the pair of beloved high heels, but did not wear a few high heels actually broken heel.
She made phone calls to businessmen and manufacturers many times, and refused to bear the "three pack" obligation on the grounds that they had gone through the three pack period.
Helpless, Ms. sun called the consumers' Association to call for help.
The reporter looked through 12345 complaints records and found that there were seven similar complaints in the past month.
Similarly, a woman in Qingyun County bought a pair of sandals last winter. After passing in June this year, she found that her left shoes were a bit degumming. She didn't think much about it. She bought a bottle of glue from the roadside store and repaired it herself.
No one knows how long the shoe clasp is broken. Even the shoemaker can't repair it.
The lady went to the store to "theory" and asked for a change, but the merchant said that it had already passed the warranty period and did not change it.
It is recommended to choose the anti season goods carefully and find problems in the "three package" period as early as possible.
Cui Yucheng, a legal consultant of the Dezhou Municipal Industrial and commercial bureau consumer rights protection committee, told reporters that the anti season promotion of shopping malls is easy to cause consumer disputes.
Consumer
We should buy goods on demand, rational consumption, and do not covet cheap, resulting in idle waste.
It is best to try out and try out several times in the home of anti season products.
"Since the three package period stipulated in our law is calculated from the date of purchase, if there is any problem in the same quarter, it will probably exceed the three package period, resulting in the consumers' legitimate rights and interests can not be effectively protected."
Cui Yucheng said that if there are problems with the anti season products, if the shoes are in the warranty period, businesses may be free to maintain or even replace them.
However, if the warranty period is over, businesses may charge maintenance fees.
For such a situation, Cui Yucheng does not advocate buying anti season goods. First, consumers can not use it in time. After the warranty period, it is very troublesome to deal with problems.
"If it's something that can be bought or not, or just cheap, it is recommended that consumers not buy it."
Of course, when purchasing goods, we should check the commodities carefully on the spot and return the commodities with obvious quality problems in time.
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Special products also carry out "Three Guarantees".
Cui Yucheng said that in addition to anti season merchandise complaints, there are many consumers in the near future to ask whether the "special goods" carry out the problem of "three packages".
"Some small shops refuse to carry out the" three pack "on the ground that they sell their products as specials, which is actually wrong.
Cui Yucheng said, in addition, some careful consumers will find that many special products on the shopping invoices have been stamped with a "special offer, no refund" seal, which is also not in accordance with national laws.
Cui Yucheng said, discount is a kind of sales promotion means that allows profits. The premise is that there are no quality defects or defects in the products. Therefore, even the specials, businesses must ensure their quality.
business
We should bear the responsibility of "Three Guarantees".
In case of disputes, consumers can call the hotline 12345 for help.
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