Communication Must Have Art Clothing Salesmen Talk "Ten Taboo".

　　 Communicate Art and knowledge, good eloquence can help you succeed. Good communication can change your life. Do you believe it? Especially when we are doing sales, so when we communicate with customers, we should pay attention to managing our mouths, using our mouths well, and knowing what to say and what not to say. So, as a clothing salesperson, how should we control our mouths?

What kind of speaking skills should marketers pay attention to when they talk to customers? Let's talk about "ten taboos".

　 The first taboo: avoid criticism.

When we communicate with customers, if we find that there are some shortcomings in him, we should not criticize and educate him face to face, not to accuse him loudly. We need to know that criticism and accusation can not solve any problem, but only invite each other's resentment and resentment. If you want to talk with others, you should use more thank-you and compliments. If you want to praise more or criticize less, you should master the scale of praise and the proportion of criticism.

　 Second taboo: avoid arguing

　　 Marketer When communicating with customers, never forget your career and your identity. You know that arguing with customers can't solve any problems, it will only cause customers' antipathy. If you deliberately engage in a heated argument with your customers, even if you gain the upper hand and win the victory, you will be happy and happy, but you will be happy and happy, but you will lose your customers and lose your business.

Third taboo: no questions.

When communicating with customers, marketers must understand and respect the customers' ideas and opinions, and must not question the way to talk with customers. Speaking with customers in questioning or interrogation is a salesperson's bad manners. It is a reflection of people who do not respect people, and is the most harmful to customers' feelings and self-esteem. Remember! If you want to win customers' favor and admiration, taboo.

Fourth taboo

When a salesperson talks with a customer, he shows a smile and a friendly manner. He speaks softly and softly. He should communicate with customers through consultation, consultation or consultation. He must not talk with people in the tone of command and instruction. Always remember one - you are not the leader and the superior of the customer. You have no right to dictate to your customers, give orders or instructions.

Fifth taboo: avoid profession

Do not use professional terms when promoting products. For example, when selling insurance products, because in every insurance contract, there are terminologies of death or disability, most of the Chinese people taboo about words such as death or disability. If you don't hesitate to talk to customers like this, you will surely incur the displeasure of the other party.

　 Sixth Taboo -- avoid cold talk

To talk with customers, be enthusiastic, be sincere in language, and show true feelings in speaking and deportment. Be enthusiastic, bold, sincere and sincere. As the saying goes, "no one should be moved by feelings," which is the true feelings of salesmen. Only when you use your true feelings can you get the sympathy of the other party. In conversation, cold talk inevitably brings about a cold field, and the cold field inevitably brings about business failure.

　 Seventh taboo - avoid stiff

Marketers have a loud voice when speaking to customers. language To be beautiful, to be cadence, to have a clear rhythm, to have a thick and thin voice, to speak fast and slow, to tone high and low, and to tone heavily or lightly. It should be vivid, colorful, lively and lively. Do not speak without high or low speed, no rhythm and pause, stiff and dull, no vitality and vitality.

　 Eighth taboo: avoid monologue

When we talk with customers, we should encourage each other to speak. Through his words, we can understand the basic situation of the customers. Salesmen must not be allowed to sing solo monologues or soliloquy alone.

Ninth taboo: avoid showing off

When communicating with customers and talking about themselves, we should introduce ourselves in a realistic way and praise it slightly. We must never forget ourselves, brag about ourselves, show off our own origins, knowledge, wealth, status, performance and income. This will cause the estrangement and distance between the two sides artificially. You know, between people, heads and heads are the closest, but pockets and pockets are the furthest. Remember, your wealth belongs to you; your status belongs to your unit, temporarily; and your service attitude and quality of service belong to your customers forever.

Tenth taboo: avoid blunt

As the saying goes, "beating a person's face and exposing people will not be short". When we communicate with customers, if we find that they are not right in their understanding, do not point out that they are not right. That's not right. The most common people are to avoid humiliation and embarrassment in front of people. Kant once said, "the greatest insult to a man is to say he is stupid; to a woman, the greatest insult is to say that she is ugly." We must see the object of conversation, do something with words, and use language to grasp the skills of conversation, the art of communication, and euphemistic advice.

In short, if we do not know what we want to avoid, we will fail. If we do not know what is right, we will stagnate. We should understand "ten taboo" in our conversation.