Don'T Let Enthusiasm Drive Customers Away.

Watch every detail of the customer carefully, observe the words, seize the opportunity, and quickly go forward, agility and vigour.

Facial expression naturally relaxed, sincere smile, intonation bright and cheerful.

Our stores, dazzling goods and elaborate display props are delicious and attractive bait for our guests.

Visitors to our shop are like fish swimming around. They smell the tasty bait from our shops and see beautiful and neat products. They will come together and have a look at them.

At this time, our shopping guide will just pick up the fishing rod and let the fish get hooked.

Therefore, it is very important to seize the time that customers need help.

It's too early to scare people away. It's like a man's shop in Changsha friendship store. It's too late to let the fish run away. It's like the handsome male shopping guide of the famous international luxury brand in case two.

Customers come in.

After greeting, the customer should be given the appropriate space for him to browse at will.

Pay attention to customer's body language and ask customers' needs quietly.

"Hello, are you sending it to yourself or yourself?"

"Hello, do you want to choose a jacket or trousers?"

A. is no less than 3 steps away from customers (i.e. about 1 meters away).

B. do not always focus on the body of the customer, let the customer to move in a relaxed environment, but always be aware of the needs and actions of customers.

C. do not take two shopping guides at the same time to keep up with a customer, so as not to put too much pressure on customers (except when customers are suspicious).

If customers say needs, then they are all very happy.

If customers say "look around" or refuse to respond, you can say:

"Please feel free to see. If you need anything, please call me. I am * *".

At the same time, keep a certain distance from customers, so that customers can have enough private space, but we need to pay attention to customers with our eyes. Once customers need help, we can take the initiative to provide services.

Generally speaking, customers are in need.

:

A. customers focus on a particular product.

B. customers are looking for guides or merchandise.

C. customers meet the shopping guide when they meet.

D. customers show their language or actions when asking questions.

E. customers can flip the merchandise up when it looks up.

F. customers look at the tag.

G. the customer will put down the purchase of large commodities or paper bags when the children hold the children down.

H. when customers pick up or compare products.

I. when a customer touches a product, it is different from random browsing.

J. customers talk to their partners about goods.

K. customers look at picture books, posters, POP and so on.

L. customers ask for brand origin.

Note: avoid customers' sudden questions when they are just touching the merchandise. They will frighten customers.

Find the personalization of customers and start with compliments or other topics, thereby opening up the deadlock and opening up communication with customers.

Let me tell you a story. This is a real case. It is a real experience of a Taiwanese entrepreneur when he went shopping in Taiwan.

He walked into a shop at random, selling health cosmetics, and to tell the truth, he was not interested in this piece and turned around to get ready to go out.

At that moment, the guide suddenly looked at his hand and said, "your hands are long barbed, too." he puzzled. How could he see that my hands were long barbed? His hands were long barbed, which was often unpleasant and painful, though he had been troubled by it for some time, but it never became the same thing.

As a result, the shopping guide said, "my hand used to be long barbed, and it was very painful. It was very painful.

But then I consulted the doctor. It's a lack of vitamin B and then a cream of vitamins. "

"Is it?" the boss asked curiously.

"Really, and the ointment is very cheap, as long as tens of dollars NT dollars, I know there is a drugstore in front of you, I'll take you there."

Shopping guide enthusiastically answered him.

The result really took him to the front pharmacy to buy it.

He felt very moved at that time, and the others were so eager and embarrassed to ask what product you were selling.

Shopping guide said, we are doing pure natural health cosmetics, what can be effective, you can give your wife, ah, she must be very happy.

As a result, he bought tens of thousands of NT products in that guide and sent them home to his wife.

stay

When asked for help, ask and recommend in standard language in time.

A. Hello, do you need any help?

B. would you like to try it?

Does C. want this one, sir?

D. this color (style) is very suitable for you. May I try it on?

E. this is our special fabric this year. It can be worn and felt. It's very good.