Telephone Etiquette: Quickly And Accurately Answer, Do Not Let The Other Side Wait.

In the process, you must not smoke, drink tea or eat snacks, because the lazy posture can listen to each other.

If you lie on your chair while you are talking on the phone, your voice will be lazy and listless. If you sit upright, your voice will be pleasant and vibrant.

So when you call, even if you can't see the other person, you should regard it as your partner's eyes and pay attention to your posture as much as possible.

Even if the business is busy, when you hear the phone ringing, you should pick up the receiver accurately and quickly, preferably within three tones.

The phone rang for about 3 seconds. If long time no one answered the phone, or kept waiting for a long time, it would be very difficult.

The other person will be very impatient when he waits, which will leave a bad impression on your unit.

even if

Far away from home, there are no other people in the neighborhood. When we hear the phone ringing, we should pick up the receiver with the fastest speed. This attitude should be owned by everyone. This habit should be cultivated by every office worker.

If the phone rings five times before picking up the microphone, you should apologize to the other person first. If the phone rings for a long time, pick up the phone just "feed", it will make the other party very unhappy, leaving a bad impression on the other side.

If the phone is ringing, if you are talking to the guest, you should first greet the guest and then answer the phone.

If you find that the incoming call is not suitable for outsiders, you can tell the other person, "I have guests around, and I will call you back later."

Don't leave your guests on the phone, so that the guests around you will be despised.

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Maybe you will ignore the above title, not a child, who will not phone and answer the phone? But you try to recall your experience of calling and answering the phone, is it not so smooth every time, is it not satisfying every time, is it not every time you have successfully negotiated a business? If the answer is no, then you have to learn the skills of calling and answering the phone.

In modern society, there are many things to be discussed, inquired, notified and resolved by telephone every day.

On the phone, you can meet many people who have not seen you or have met very little, because they have had a lot of contact with you on the phone.

This impression may be good or bad.

If you have a good impression, the other side will talk to you more about it and solve the problem smoothly. If you don't get a good impression, maybe the other party will gather in a few words.

So though you are facing a life without device, you have to imagine that the person who answers the phone seems to be facing him.

Some people can not do this, usually good for people, but a phone call voice and attitude is mechanical, monotonous, or even harsh voice, like a quarrel, make people sound very unhappy.

This is because he did not use his imagination and could not be as friendly and courteous as face-to-face conversation.

When you make a phone call, your partner can not see you completely because of your gestures, smiles and movements. Therefore, your kindness, kindness and goodwill depend entirely on your language and voice.