Telemarketing: Skills To Overcome Fear

Telephone is the most convenient way of communication at present. It has the advantages of saving time, saving effort and fast communication. In the 300 million telephone subscribers of the whole country, telephone sales have become more and more important.

When you call someone who doesn't know you sell your products, if you feel scared, the phone can't be successful.

Therefore, learning telephone skills and overcoming fear is your duty.

A famous salesperson, Francois, points out that the secret of salesmen's six digit rewards lies in mastering effective telemarketing skills.

The following five tips enable you to easily complete telemarketing:

1., build a good first impression.

Don't let me interrupt you for a few minutes. As a start, it has been overused.

First you need to put your name in the first place, then ask: is it convenient now? In fact, it is not convenient to receive any telemarketing at any time, but few people really respond to it.

Instead, they ask you why you call, which means you can continue talking.

2., direct and honest.

If you're really on the phone, don't say I'm not selling the product: or I'm doing an investigation, and it's off.

People like or believe in honesty, so adopt a more honest and humorous way. For example, this is a telemarketing phone. I don't think you will hang up. According to people's experience, only one person in the ten will hang up.

3., I will explain you.

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Far away from meaningless declarations, like our products and services, we need to make customers successful.

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You should explain how your product can help customers solve problems so that they can buy your stuff.

Your instructions must cover the 2~3 problems that the product can solve.

For example, you can say: new customers like you tell us that our products help them reduce the chance of virus damage caused by computer intrusion, reduce the problem of additional capacity due to excessive spam, and save them from buying the whole software in Xin'an.

These may be very important for your new customers.

4. find out

Key issues.

Once customers point out their top priority, you need to understand the problem immediately.

Only when you thoroughly understand each other's special problems will you be able to provide solutions for them.

5., to ensure the opportunity of face to face contact.

You can strive for a chance to meet each other. You can say this: Miss Wang, if it is so important to solve this problem, shall we make an appointment for next week? I will explain to you more carefully.

When the other party decides to meet you, telephone sales will be completed.

On average, such a sales call can be completed in less than 5 minutes.

Mastering the above five items of telemarketing can make you overcome the uneasiness of calling phone and make it a success.