Do You Know The Art Of Answering The Phone?

Sometimes, some customers are economical and convenient. They are directly contacted by telephone departments, and some orders, some companies or products, or telephone complaints. When answering the phone, people must pay attention to it. They must not ask three questions or perfunctory customers.

Attitude towards every customer who calls.

After the call is connected, the person who answered the phone must report home. Hello, this is the whole process management company's business department or hello. I am glad to serve you. Absolutely prohibit snatched up, ask Hello, Hello, who are you looking for? Who are you? This is not only a waste of time, but also very impolite, so that the shape of the company is greatly reduced in the hearts of customers. Before answering the phone, the phone usually rings two to a long tone.

2 years from 0 to 400 thousand annual salary!

It is best to place some paper and pen beside the phone so that you can listen to the phone and record the key points. After the phone is over, answering the phone calls should be properly handled or reported seriously.

When

When ordering a phone call, he will definitely say the product name or number, what time to take or take.

At this time, we should not only record, but also profit to repeat to the other party to make sure that it is correct.

If you need to wait for each other during the call, the receiver must say, "excuse me, please wait a minute, then tell the reason for him to wait, so as not to be anxious about waiting."

When you answer the phone again, you must apologize to the other person: sorry to have kept you waiting.

If you wait for a longer time

Notice should be given to the reason and ask him to hang up the phone first and then call back later.

If the voice is too small, the receiver can say directly: Excuse me, would you please speak louder? I can't hear you very well.

Never shout: Hello, speak louder; loudly, it's the other person, not you.

If you are trying to find a person's phone, you should quickly pfer the call to the person you are looking for. If the person you are looking for is not responding to the other person, say, "I'm sorry, I'm going out now. I'm XX. If it's convenient, can I help you?"

Whether you call or answer the phone, you can reflect the image of a person or company.

Telephone is a window for the company to communicate with each other.

A good call and phone call process is a good impression and vice versa. Therefore, you should pay special attention to your words and mood on the phone, whether you dial or receive, a phone call may change your current situation or even a person's life.