China Consumers Association: Micro Circles In The Circle Of Friends Become Complaints Hotspots

It is reported that the Chinese Consumers Association has analyzed the national consumer complaints in 2015.

Product quality, after-sales service and contract problems account for more than 70% of complaints. Remote shopping has become the most serious complaint area, and express complaints have increased the most.

In the 639324 consumer complaints received by the National Association of consumers associations in 2015, 48.34% of commodity complaints accounted for 48.34%, down from 2014, household electronics, clothing, shoes and hats and pportation accounted for the top three, and service complaints accounted for 29.34% of the total complaints, showing an upward trend.

Online shopping, TV shopping as the representative of long-distance shopping complaints in the service complaints are still far ahead.

Zhang Dezhi, director of Complaints Department of China Consumer Association, said: the main problems of TV shopping are: false propaganda, misleading consumers, especially elderly consumers; two, there are quality problems in some commodities, and even suspected of counterfeiting and shoddy products; three, after the commodity problem occurs, manufacturers and television stations mutually shirk, resulting in consumers' difficulty in safeguarding their rights.

In the past two years

In the circle of friends

"Has also become a hot topic of complaint.

Since most of the micro traders are personal pactions to individuals, and the time of micro regulation is not long enough for government regulation, the problem is highlighted.

Zhang Dezhi: first, there is a lack of credit guarantee system in micro businesses. If there is a consumer dispute, it is difficult for consumers to safeguard their rights. Two, there is a false propaganda behavior in micro businesses, and the object is not consistent with the propaganda. Three, it is difficult for some micro businesses to fulfill their commitments.

Data show that cross-border travel shopping, overseas purchasing complaints rising, safeguarding rights is very difficult.

Zhang Dezhi: first, in cross-border tourism, some travel agencies and tour guides use information asymmetry to cheat consumers or force consumers to shop; the two is

There are some problems in the quality of purchased goods, including the loss caused by pportation process, the discrepancy between domestic and foreign models, and so on. Three, the after-sale service of cross border goods is not perfect, for example, manufacturers do not guarantee the products purchased abroad, return goods and so on.

In addition, the number of complaints from postal couriers increased by 62.37% over 2014. The increase was ranked first in the service category, and the first ten complaints of fitness service complaints entered the service category.