Last Year, Online Shopping Complaints Accounted For 70% Of The Delay In Delivery.

While shopping for convenience, consumers also encounter many complaints.

The "2016 electricity supplier service forum" organized by Beijing electronic commerce association was held at the National Convention Center.

The electricity supplier data released by the 12315 center of Beijing Administration for Industry and Commerce showed that the 2015 involved

Consumer complaints were 88534, accounting for 71.92% of the total complaints, representing an increase of 13.89% over the previous year. 67240 of them were successfully coordinated.

In addition, 7541 consumers reported, accounting for 31.19% of the total reported, an increase of 16.95% over the same period.

The main problem reported by consumers involves the promotion of electronic commerce products.

It is not consistent with the facts, the delivery time of the promise cannot be served, the counterfeit goods or the substandard products are consumed.

Ren Yana said that one of the outstanding problems this year is slow delivery of goods during the holidays and delays two to three days, especially during the week before the Spring Festival.

"Through the hot issues reflected by consumers, how to build a safe and secure network security environment and further boost consumer confidence is a major problem facing the present."

Ren Yana, director of the 12315 center of Beijing Administration for Industry and commerce, said that

The problems are mainly concentrated on five aspects.

First, the issue of consumer contracts, mainly in terms of unilateral cancellation of orders, failure to fulfill sales promotion commitments, and failure to fulfill obligations according to the agreement. Two, advertising problems, specifically manifested in the commodity specifications, materials, prices, contents and actual conditions that are advertised by electric business enterprises; three, quality problems such as failure of mobile phones and TV screens to start normally; four, after-sales service operators who delay delivery, fail to perform the duties of refund, service and repair according to the regulations; five, consumer rights and interests protection is not in place, resulting in procrastination of consumer disputes, or procrastination of consumers, or consumers are not satisfied with the results of the settlement.