Online Shopping Rights Cases Hit The "Worst Hit Areas"

Hangzhou Market Supervision Bureau, Hangzhou City

The 3. 15 press conference was held, and the 2015 3 consumer rights report of Hangzhou was released in 2015.

In 2015, the Hangzhou Market Supervision Bureau reported complaints and command platform received a total of 201297 reports and complaints from various sources, an increase of 66.69% over the same period, which saved 40 million 161 thousand and 500 yuan for consumers.

Among them, 88816 complaints, an increase of 101.23% over the same period, 19248 reports, an increase of 136.20% over the previous year, 93233 consultations, an increase of 36.16% over the same period.

In recent years, prepaid consumption has gradually become a common consumption mode in the field of market consumption.

The existence of prepaid consumption can be seen in various industries such as large supermarkets, fruit markets, department stores, beauty salons, laundry service centers and fitness centers.

Consumer wallet has been gradually enriched by various consumer cards.

The relevant person in charge of Hangzhou Market Supervision Bureau revealed that in 2015, 3049 complaints about prepaid consumer complaints were received, an increase of 126.18% over the same period last year.

Affected by the business environment, there were more sudden closes in the city in 2015, resulting in 1589 items that could not be refunded due to customs closes, accounting for 52.12% of prepaid consumer complaints, an increase of 146.36% over the same period last year.

Among them, only the "fruit camp" closure incident triggered 561 complaints.

1., consumers need to be strengthened.

Contract consciousness.

When buying all kinds of membership cards, try to choose companies with large scale, complete license, good market reputation and good management status. You must not neglect potential risks because of a large discount rate of a business.

2. in the process of membership card, we must read the detailed rules of the members carefully, understand their rights and obligations in detail, and pay special attention to the restrictive provisions.

Avoid overinvestment and risk too much.

For members' statutes when purchasing cards, the invoices and records of consumption should be kept well, so as to provide evidence for future rights protection.

3. in case of a business absconding or other illegal activities, it should be reported to the relevant departments in a timely manner.

With health products becoming the first choice for middle-aged and elderly people to pursue health, criminals use the mentality of the elderly to implement false propaganda to deceive consumers.

2015

The municipal market supervision bureau has received 358 complaints from the elderly health care products or health devices, mainly reflected in the name of scientific research institutions or medical research institutes, and selling health products or health appliances to the elderly at high prices in the form of health talks and telemarketing. The problems of design are false propaganda quality problems (including three products, etc.), products are invalid or side effects after taking medicine.

Because these businesses are "fighting for a single shot", it is difficult to find the total of these businesses afterwards, resulting in difficulties in safeguarding rights.

There are several ways to induce buying and selling health products.

Criminals often lease temporary premises, offering free experience or trial as bait for a long time. They are brainwashed by on-site lectures, video recording and teaching to the elderly, so that they can experience medical devices and health food free of charge and sell again.

"Experts" advocate these health products as "magic elixir of God" and cure all diseases.

Lawless elements feel that the elderly are eager to seek medical advice and have poor recognition ability. They deliberately sell health products as medicine, and the price is high. The curative effect is nothing and can not be returned.

Under the huff and fall of lawless elements, many elderly people not only basically use their wages and incomes to buy health care products, but are also fooled by borrowing money from their children and relatives. If their children or relatives do not lend, they say their children are unfilial and their relatives are not good, which seriously affects the relationship between the elderly and their relatives and children.

The lawless elements stagger the supervision department's working hours, and take the method of changing places immediately after cheating in one place to escape punishment.

When people find health products without medical effects, they can not find people to protect their rights.