32 Military Rules To Enhance Store Performance

Today we are going to learn this "32 military rules" to enhance our performance, so that your business will no longer cry, "it is hard to work hard!"

About people, goods and markets

People:

1, shop assistants need more smiles to talk with customers.

2, shop assistants should not provide ambiguous information to customers.

3, shop assistants can work hard to solve problems independently.

4, the salesperson can have the enthusiasm to sell it all today!

5, ask the clerk to keep in mind the effective use time.

6, shop assistants should also maintain a competitive mentality in the store.

7, ask the shop assistants to develop customers like friends in their customers.

Goods:

1, master more

Knowledge.

2, not only the sale of goods, but also provide information related to goods.

3, a salesperson can become an expert in charge of goods.

4, we should also understand the goods outside the shop itself.

5, the shop assistants have absolute confidence in the commodities they are responsible for.

Field:

1, ask the cashier to work quickly.

2, if you have time, please always stand on the customer's side.

3, do not let customers see the store backpacking area.

4, whether we should make use of the timing of various communication activities in the business circle.

What about it?

5, explore the cooperation between their stores and the community.

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6, change the appearance of the store every day (the expression of the shop).

7, stores should make independent work instructions.

About management

1, the store manager can communicate well with the shop assistants.

2, do not catch big business disease.

3, for those at headquarters, please do not hesitate to point out problems at work.

4, stores should be vibrant in the eyes of customers.

About the market

1, please remember the customers.

2, work is not just about selling goods. Collecting information from customers is also an important job.

3, shop assistants should have a pair of big ears.

4, distinguish between "sell well" and "make money".

5, the word "low-cost operation" is often hung on the lips.

6, ask store and shop assistants to store their business reports on hand and analyze them regularly.

7, concretely "sincere service".

About customer complaints

1, make a good record of customer complaints and listen carefully.

2. Track existing customers.