Fujian Longhai City Procuratorate Standardized Reception Behavior To Do A Good Job Of Civilized Reception

In view of the characteristics of more complicated work and repeated work, recently, the procuratorate of Longhai, Fujian Province, combined with the actual situation of the District, paid close attention to gradually exploring and perfecting the work system in practice and realizing the standardization of reception management.

It is understood that the hospital attaches importance to standardized reception reception behavior, and has formulated "

The Convention, the duties and responsibilities of the receptionists, the discipline of procuratorial personnel and so on are hung on the wall of the reception room to remind the reception personnel that they are upright in appearance, dress neatly, receive on board, be warm, thoughtful and kind to the visitors, listen carefully and carefully, not only standardize the reception and reception behavior, but also facilitate the supervision of the masses.

At the same time, according to the requirements of the regulations of the people's Procuratorate letters and visits, the regulations on reporting work of the people's Procuratorate and the provisions of the people's Procuratorate for the reexamination of the criminal appeal cases, the hospital adhered to the unified registration, the management of the special persons, the strict trial approval, the timely diversion and the management, so that the people knew how to correct the letters and visits and how to maintain the right of legal letters and visits, to ensure that there was no mistake and the leakage accident, to ensure the unimpeded channels and to reflect the problems in time, and to minimize the blind letters and visits, multiple letters and visits and visits of the Yue level.

Up to now, the hospital has received 386 letters and visits from the masses, including 251 accusations and 135 reports, handling 79 kinds of complaints, 9 criminal appeals, 35 reports of initial cases, and the procurator general receiving 72 batches (Times).

In addition, the hospital implemented the "first accountability system" and "

"

It is clear who receives, who handles, who is responsible, carries out the whole process of tracking and supervising the masses' letters and visits, and consummate the procurator general's reception day system. The procurator general and members of the Party group receive reception in turn, and insist on heavy, super large, urgent cases and difficult cases.

Efforts should be made to solve the problem in the first petition.

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In recent years, the procuratorate of Fengxiang County of Baoji City, Shaanxi province has always adhered to taking the standardized reception of complaint letters and visits as the starting point, improving the satisfaction of the people as the focal point, constantly strengthening the reception work and smoothing the channels of mass appeal, and achieved good legal and social effects.

Smooth channels for mass appeal.

The hospital actively builds a comprehensive and multi-channel working mechanism to smooth the channels of mass appeal.

The petition for the real name report will be kept at one hundred percent reception, one hundred percent acceptance, one hundred percent reply and one hundred percent satisfaction of the masses, and timely inform the informants of the investigation results and patiently do the persuasion and explanation work of the informants.

We must strictly implement the responsibility system for the first run, and timely handle the first accusation, complaints and reports of the jurisdiction under the jurisdiction of the hospital, and timely feedback, and be responsible for the whole process, and timely guide them to appeal to the organs with jurisdiction, which do not belong to the procuratorial organs' jurisdiction, so as to protect the right to know and appeal to the complainants, and ensure that the problem is settled in the first stage.

Improve the quality of the visitors.

The hospital requires prosecutors and policemen to enhance their comprehensive professional quality and political accomplishment through strengthening their study, so as to better interpret laws and policies for the masses of letters and visitors in the process of receiving letters and visits.

In the work of receiving letters and visits, we should take the "six one" as the working principle, adopt different ways of communication according to the different characteristics of the petitioners, and listen patiently and carefully to the statements of the petitioners and the masses.

To treat the visiting masses, we should give full play to the system of public hearings, public consultation and other institutional functions, actively invite NPC deputies, CPPCC members and lawyers to participate in the visit, and rely on the masses to resolve conflicts so as to achieve the organic unity of legal effects and social effects.

Innovative way of receiving visits.

On the basis of adhering to the procurator general's visit, the hospital has launched one-stop call service such as key visits, door-to-door visits, case visits, etc., to listen to the voices of the masses and eliminate hidden dangers of letters and visits.

At the same time, we must adhere to follow up visits and consolidate the results. We should file cases by case by case, implement the responsibility of package cases, strengthen dynamic management, regularly visit the cases that have been completed, regularly grasp the implementation of the cases and the ideological trend of the petitioners, and do a good job in the prosecution.