Chanel Shoes Fade And Complain That Customers Should Not Walk.

In recent years, the quality of luxury goods has made China's luxury market worse.

According to media reports, there are Liu consumers buying a pair at Shanghai Golden State Center.

Shoes, but after two times of wearing the shoes, they not only fade and stain all the socks, but also the "double C" trademark Logo has been dropped.

It is said that the price of this Suede Flat shoe is 5200 yuan.

Compared with product quality problems, Chanel SA Chanel's response is even more "wonderful".

In April 14th, consumers complained to Chanel Chanel national gold center, and Chanel Chanel offered three solutions: replace one pair again; consume equivalent products; make up the difference to buy more expensive products.

For the shoe replacement program, Chanel Chanel said it did not guarantee that the same problem would not happen again.

For Chanel Chanel's "irresponsible" overlord clause, consumers can only choose to return the goods. Unexpectedly, Chanel Chanel refused to return the goods, and indicated that the shoes were wrong. It was consumers who wore the wrong way. They said they would not have problems if they did not walk outside.

The following is a dialogue between Chanel Chanel sales and consumers:

[sales]: if you sit in an office without walking outside, it will not affect you.

Consumer: I should wear it on my feet and not move, right? Why didn't you remind me at first?

[sales]: because an elegant lady like you came in, our colleague's first reaction might be: it's just sitting in the office.

In fact, according to the reporter, Chanel Chanel shoes fade problem is also not the first time, as early as in 2012, similar events occurred in Beijing, consumers in Xinguang world to buy a Chanel Chanel shoes, followed by heel crack and fade problem, the shoes sold at the same price of more than 5000 yuan.

Subsequently, the Beijing consumer went to Chanel.

It is rejected by Chanel Chanel. The sales staff of Chanel Chanel said that "slight cracks will not affect the use". It is not a quality problem. Unless there are significant quality problems, the goods sold will not be returned.

Finally, after negotiations between the two sides, Chanel Chanel agreed to replace a pair of shoes of the same price.

However, after waiting for two weeks, the Yang surname customer took back a pair of shoes with the same style, but after wearing the new shoes, the two ankles were worn away, and more importantly, the leather shoes were seriously discolored.

For this situation, the new Chanel Chanel shop owner said that grinding feet and fading colors do not mean that the shoes have quality problems and can not be replaced.

Consumers are unacceptable. After the two sides' consultations, the new Chanel Chanel counters Chanel counters still refused to return the goods. They said they could only take photos and send them to Chanel Chanel headquarters for identification.

About 10 days later, Xinguang Tian Chanel Chanel post sales manager called the consumer. He said that the Shanghai Chanel Chanel headquarters had been identified by the photos. It was considered that grinding and falling colors were not a quality problem and could not be dealt with.

The consumer then complained to Shanghai Chanel Chanel headquarters, but Shanghai Chanel Chanel headquarters and Xinguang Tiandi Chanel Chanel counters have been buck passing each other.

Whether Chanel Chanel's recent quality problems in Shanghai or the problems that occurred in Beijing in 2012, legal experts have said that the practice of Chanel Chanel has violated the "

"Chanel Chanel unilaterally printed in the store" do not return "note, belongs to the format clause, King terms, should be invalid.

According to the twenty-sixth provision of the consumer protection law, the operator shall not make the terms and conditions for excluding or restricting the rights of consumers, or reducing or relieving their responsibilities in terms of standard terms.

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Although there is no doubt that the law is illegal, it is rather difficult for ordinary consumers to safeguard their rights, because consumers usually prove difficult. Even if the evidence is clear, the cost of litigation is greater for individuals.

According to Liu's consumers who bought Logo Chanel Chanel shoes in Shanghai state gold center, she said she called the consumers' Association to complain, but the Consumer Association indicated that it should go to the specialized quality inspection center to test it, and it would also need to cancel the certificate, and entrust the authorized agencies to test it.

Because of the rapid development of China's economy in the past 10 years, the expansion of luxury goods in China has not only caused luxury goods to be closed down in the past three years, but the quality of superstition has also faded over the past few years. Complaints about the quality of luxury goods have erupted frequently in the past few years.

Over the years, Chinese consumers have been superstitious about the quality of luxury goods, not only because their prices are expensive, but also because they believe that their products are the same as brands in Europe, but in fact, after many media reports, most consumers have realized that most of the actual luxury goods are made in China.

Take fashion shoes as an example, the 1836.HK Stella International Holdings Ltd., the largest fashion shoe manufacturer in the world, officially announced its OEM brands including well-known Alejandro Ingelmo, Alexander Wang, Armani, Bally, Bally, Ltd., International, Ltd., Ltd., Ltd., and so on, many of which are recognized as the world's leading luxury brands.

Because Chanel Chanel has been keeping tabs on its supply chain, it is not yet clear where the products of the group are located, but the group's Luxottica Group SpA MTA: (LUX) NYSE:LUX is one of the main manufacturing bases in China.

Previously, Chanel SA Chanel has just been named the darkest fashion company in the Fashion Transparency Index fashion pparency index report.

Constant quality problems are bound to deepen the decline of luxury goods in the Chinese market. In early 2015, in view of the setback of China's luxury market, Chanel SA Chanel tried to reverse the decline of the Chinese market by "real price fixing" in the name of "coordinated pricing".

At the 2017 Spring Festival holiday conference held in Cuba last week, Bruno Pavlovsky Pavlovsky, President of Chanel Fashion Department of Chanel SA, said that the price reduction strategy has successfully cracked down on the gray market in China, which has a double-digit growth in China. However, he admits that the slowdown in brand sales is inevitable under the current bad environment.

However, in view of the weakness of Hongkong and Macao, there are few luxury companies that are growing in the larger Chinese market. Because Private Companies Chanel SA Chanel has no obligation to disclose to the public, the group has been avoiding the details of its performance.