SAIC Announced Ten Hot Topics Of Consumer Complaints In 2015.
SAIC issued the first annual report on consumer rights protection in China yesterday, announces ten hot issues of consumer complaints in 2015, mainly in mobile phones, automobiles and spare parts.
clothing
Shoes and Hats
,
Online shopping
Residential services, prepaid card services, etc.
According to the report, 145 thousand and 800 online shopping complaints in 2015, an increase of 87.3% over the same period.
Consumer complaints are focused on fake commodities, false promotions, merchants' refusal to implement "seven days no reason to return", personal information leakage and delay in delivery.
The report also published ten typical cases of consumer rights protection in 2015.
For example, the Central Plaza Sales Department of Shanghai (financial) Information Service Co., Ltd., in the day-to-day business activities, collects personal information through the QQ network platform, or collects personal information from related employees such as real estate, finance, insurance, automobile 4S stores, etc., and organizes the financial planners to promote the P2P financial products of the parties one by one by listing information.
The investigation team of the Shanghai industry and Commerce Bureau concluded that the parties' actions to collect and use the consumers' personal information without the consent of the consumers violated the twenty-ninth paragraph 1 of the consumer protection law. "Operators collect and use personal information of consumers. They should follow the lawful, proper and necessary principles, express the purpose, mode and scope of collection and use of information, and agree with consumers."
The operator shall collect and use the personal information of consumers, and shall disclose the rules of collection and use, and shall not violate the provisions of laws and regulations and the collection and use of information by the two parties, thus constitutes a violation of the legitimate rights and interests of consumers.
In May 2015, the Shanghai industrial and Commercial Bureau Inspection Team fined 550 thousand yuan in accordance with the law.
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