Changsha 12315 First Half Report: Meng Jie Home Textile Has Been Most Complained.

According to reports, in the first half of 2016, the 12315 command center of Changsha industrial and commercial bureau received 102385 consumer complaints, complaints and reports, up 17.61% over the same period last year.

Among them, 7822 complaints were reported and 1767 were reported, all of which were basically unchanged from the same period last year.

Changsha city industry and Commerce Bureau also announced the first half of the complaint.

The top ten brands are Meng Jie, apple, Samsung, Haier, HUAWEI and others.

among

The top 357 were apple, 165, Samsung 41, Haier 35, HUAWEI 35, Lenovo 30, HUAWEI 29, GREE 29, BMW 17, BMW 16.

Reporters through the Changsha industrial and Commercial Administration Bureau official website, found more consumer complaints about Taobao's flagship store related information, Meng Jie home textile Tmall flagship store in June 6th free of single activity, set up seven points in 0-1 points, according to the payment time relief 666 yuan, 330 yuan, and customer service reply quota unlimited, can participate in many times, payment conditions can meet the corresponding amount can be deducted.

The event, Meng Jie into a few thousand pens, not only turnover volume high, but also led to its stock continued to rise.

But after the event, Tmall's flagship store did not fulfill its promise and changed the rules of activities to pay the first payment for each point.

Meng Jie home textile behavior caused a lot of consumer protests, Meng Jie home textile issued a press release, said, "this business activity intended to give up customers, but the vicious pat disturbs the order of shopping."

In this regard, the home channel is linked to Meng Jie, chief executive of the home textiles department, who is responsible for the verification. Dai manager said, "Meng Jie home textile Tmall flagship store is not responsible for the head office, but is responsible for the independent operation of the electricity supplier subsidiary."

For a large number of complaints from the Changsha Municipal Bureau of Commerce and industry, the head of home textile company of Meng Jie said, "the head office has not received the news."

The rapid development of the Internet has led many furniture enterprises to carry out the business of electronic commerce, but there is an unsettled dispute over consumers in the Tmall flagship store. Yin Chao, Deputy Secretary General of the Federation of home decoration industry of the National Federation of industry and commerce, said: "besides considering the price concessions and convenient pportation of the online products, consumers need to take account of whether the sales, sale and after-sale services of the Internet sales platform can meet their own needs.

The Deputy Secretary General appealed to Tmall, Taobao and other network sales platforms to set up rights protection mechanism for consumers, and relevant departments should also improve the regulatory mechanism.

In addition, enterprises should strengthen their own management mechanism.

The same product should not occupy the interests of consumers due to the price or other factors of the network platform, rather than the products in the physical store.

The entity store has a relatively perfect quality assurance service mechanism, and the Internet business can protect consumers' rights through learning the management system of Hongxing Mei Kai Long, the managed home, service and after-sale mechanism.