Telephone Etiquette Knowledge In Business Etiquette

First, the choice of time and space: don't call people during break time, and don't make phone calls before 7 o'clock in the evening at 10 a.m.

Second, the attitude of call: language, expression and action;

Third, the content of the call: there is nothing to say and how long it will take.

Use of landline

Write a memorandum before you call.

Prepare the documents and the relevant information when you talk, and record the pen and book at any time.

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Look up the phone number of the other party, confirm it is correct; pay attention to "efficiency"; to make a long story short, make the call concise, highlight the key points.

Answer the phone in time and ring the bell 3.

Polite response: "Hello! * * company";

When you receive a wrong call, you should gently and gently tell the other person, "I'm sorry, you have the wrong number."

After the phone calls, say goodbye, and hang up before you hang up.

With the increasing popularity of mobile phones, it has become one of the greatest threats of etiquette to use mobile phones in social and workplace situations. Mobile etiquette has attracted more and more attention.

More and more etiquette experts have classified mobile phones as "basic social public etiquette".

There are more and more public places in our country, such as aircraft, music hall, conference, car driving and medical consulting room, announcing that mobile phones are unpopular.

1. Mobile phone portability

In formal occasions, you should not consciously display them in people, such as holding them in your hands, not outside your clothes, or by your own side, or intentionally fiddling with them in public.

Proper placement:

The first is the briefcase to carry.

Two, it is in the inside pocket of the coat, or when the meeting is held to the secretaries or the staff members, it can also be placed in an unattractive place, such as in the hands, in the back and in the handbag, but it is best not to put them on the table.

2, the use of mobile phones

Do not use cell phones in public places.

Ensure smooth flow;

Attach importance to privacy;

Caution!

SMS etiquette.

SMS etiquette

(1) signatures must be signed.

(2) blessing SMS is enough.

(3) some important phone calls can be made by SMS.

(4) delete timely messages that you do not want others to see.

(5) do not send endless text messages during office hours.

(6) text messaging shouldn't be too late.

(7) remind others to use SMS.