Workplace Communication: To Understand Basic Business Etiquette

Image is not only the way you behave, but also your appearance.

The way.

In the workplace, we need to understand basic business etiquette.

1. lower your pitch.

Many senior managers, especially women, have a high pitched voice, as sharp as a child's voice, or adopt an indeterminate upward tone at the end of a statement.

The most intelligent and knowledgeable professionals will be considered unreliable when using the question of doubt.

In order to avoid the uncertainty of the tone, let your voice drop on the pitch at the end of the sentence and keep the volume down.

2. avoid the pet phrase.

Some people feel nervous about the temporary blanks appearing in the conversation. They feel that every second should be filled with words, words or similar words, such as you know what I mean and so on. If you use them too much, you will be bored and very amateur.

3. don't bring your personal problems to work.

Constantly complaining and talking negatively about your customers, bosses and colleagues will make other people in the office uncomfortable.

So it's best to leave your problems, such as interpersonal relationships, financial problems and health problems at home.

4. accept praise from others.

When people praise you

Excellent or outstanding appearance, accept them with a simple, confident thank you.

Don't be shy because others praise you.

There are so few compliments in life, so don't be generous with your compliments.

American writer Albus Kagge Rya once said: we often neglect contact, smile, cordial greeting, listening and sincere praise, and the smallest care and function, and all these are just the power to change life.

The key to making your appearance look better is your inner feelings.

Once you carefully wipe your shoes, carefully modify your appearance and image, in any business activities, you will be more confident to shake hands and talk with others.

Your career has a lot to do with development.

5.

Sincere.

Smile and greet customers.

When receiving many guests, the service personnel should have reception before and after reception. They should not only pay attention to first come, first served, but also equal treatment.

The goods sold should be packed and packed to facilitate the carrying of customers.

6. Proficient in business.

One knows, three knows, and eight knows.

I understand and understand the business of all aspects of commodity circulation.

Three, we will use, debug and assemble the commodities we run.

Eight know, know the origin, price, quality, performance, characteristics, use, usage and safekeeping measures of the commodity.

7, good faith management.

When introducing commodities, they neither exaggerate nor conceal their shortcomings, nor are they inferior or inferior.

No words, no cheating, customers, shopping, misleading, buying and selling.

8, after-sales service thoughtful.

For customers to make an appointment registration, according to the agreed time and place for special delivery, installation or door-to-door maintenance services.

We should be patient and sincere when receiving complaints from customers, and make timely records and investigate and verify them promptly.

When accepting customers to exchange products, they should be enthusiastic, not prevarication, and can not satirize or satirize customers.