Focusing On Double Eleven Express Industry: Several Major Problems Currently Existing: Violent Sorting Still Exists

This year "

"The shopping carnival, once again brushing up the business volume of the express industry.

According to the monitoring data released by the State Post Office in November 12th, 251 million postal and express enterprises in the country handled 52% pieces of express goods in November 11th, up from the same period last year.

Enterprises produced 350 million orders for express logistics, an increase of 59% over the same period.

In the face of such a large volume of business, will the "old problem" repeatedly criticized by the express delivery industry be repeated?

As an online shopping carnival, the influence of "double eleven" is not expected to continue to enlarge.

Both the online shopping mall and the physical stores in remote towns joined the sales force on November 11th.

Online shopping is becoming more and more large, and it also exposes more and more problems, including logistics express.

After the "double eleven" war,

Faced with enormous challenges, how to deal with the problem of "burst warehouse" at any time and how to deliver the delivery smoothly to every consumer has become the primary problem of logistics delivery enterprises.

At the same time, the problem of sorting out the violence and not implementing the real name system also puzzles the logistics express industry.

This year, "double eleven", how to solve the problem of logistics express industry?

The provisions of real name system exist in name only.

Since June 1st this year, the "safe production operation specification for express delivery" has been formally implemented.

According to this regulation, when sending parcels, it is necessary to produce valid certificates such as ID cards and so on. The courier list must be real name, and the express part must be checked by the courier's check, otherwise it can't be collected.

When delivering, the courier should verify the identity of the addressee and provide delivery service according to the contract. If the addressee is unable to sign the bill, it can be signed by the other person on behalf of the consignee (sender). When collecting, the courier should verify the identity of the agent and inform the agent to collect the responsibility.

This rule has been implemented for nearly half a year. What is the real name system in the "double eleven" trading node with huge volume?

"Double eleven" Shopping Festival, college students can be described as a "new force", a reporter survey found that in these large parcel delivery point of delivery, did not implement the express real name system.

The recipient only needs to check the four digits of the name and telephone number when he takes the item, so that he can get the express.

The recipients also have quite a few names that are not real names, such as "Miss Wang", "Xiao Ming", "Cong cong", etc.

Wang Yu, a student at Tsinghua University, said that the request for "carrying documents to pick up parcels" was requested on the notification message, but the courier did not ask to check the documents when he really took delivery.

According to Wang, some courier's couriers did not ask for valid documents in the process of pickup or door-to-door delivery.

In the case of university students' express delivery, is it true that the general public has encountered real name requests when they receive the courier?

A Taobao store in Beijing urged a reporter to tell him: "I send dozens of single couriers a day, but no courier has ever said that he needs to produce his credentials.

Sometimes, when time is rushed, the sender will not be rejected only by writing his name, phone number and address.

When asked whether the receipt needed to provide documents, Zhang said, the collection is not so strict, sometimes it is not easy to receive, so that the courier can be downstairs in the supermarket can be, very casual.

"Even if the courier arrived at home, most of them only asked if Mr. Zhang had received a positive reply. The courier handed over the piece and turned away."

Zhang said.

With regard to the real name system, the reporter interviewed a number of citizens in Beijing, and unexpectedly received almost the same answer: no need to provide an identity card or other valid documents to send express.

The phenomenon of violent sorting still exists.

After last year's "double eleven", the issue of violent sorting of express delivery was criticized.

Has this problem changed this year?

The survey found that the phenomenon of lost parts and express damage still occurred.

Taobao store advocates a reporter, "I am very familiar with the problem of express damage.

Some time ago, I bought some ceramic and purple sand products. After taking the courier, I opened it and saw that there were more than one or two pieces broken, some of which were because the seller was not packing well, some of them were really too violent when sorting.

Information from the market supervision department of the State Post Bureau shows that in November 11th this year, postal and express enterprises received 251 million express pieces, an increase of 52% over the same period last year.

The main business enterprises in the country generated 350 million orders for express logistics, an increase of 59% over the same period.

In such a busy period, can couriers ensure that no violence is sorted?

According to the reporters, the freight cars were stopped at about 5 meters away from the distributed warehouse, with nearly twenty couriers sorting the parcels at the scene.

It was found that the couriers were surrounded by wagons, and their parcels were taken off, and then classified according to the distribution address.

In this process, in addition to the large volume express, boxes, boxes or bags wrapped in plastic bags are almost thrown to the designated locations, and some small packages are pressed under the larger packages.

More than ten minutes later, 5 "hills" were stacked at the entrance of the warehouse. The couriers then loaded their packages into their express delivery vehicles, while others were not stacked outside the warehouse.

After the discarding of the express, the warehouse door returned to calm.

About an hour later, the reporter came to the distribution point again and found that the courier just stacked at the door of the warehouse had been sorted out and put into the warehouse.

Before long, a lorry came again. This time, the unloading way of the staff was much more gentle than the previous one.

Subsequently, the reporter came to another distribution center of the express company, which is about two kilometers away from the express distribution point before reporters.

At the gate of the distribution point, a courier is moving the parcel out of a van.

Reporters throughout the observation, did not see the phenomenon of throwing packages or kicking.

When the reporter walked into the warehouse of the distribution center, he found that the parcels were orderly and orderly, and all kinds of parcels were classified according to specifications. The larger packages were placed in a centralized area in the warehouse and surrounded by fences to prevent falling.

The different treatment of the express surprised the reporter.

Zhang said, "large express companies are better, but the price is high.

Sellers usually choose the courier company with low price, so as to pack them as strong as possible before delivery, so that they will not be broken in the delivery process.

Speaking of packaging, Zhang also has some concerns: "packaging is strong enough to use more cushioning materials, some can be reused, and some are not at all. There are dozens of weekly trash that I have to throw."

Express collection point hidden danger

In addition to the old problems such as sorting out the violence and not implementing the real name system, the delivery industry also has problems of collection and disputes.

This year's "double eleven", how about the express delivery point?

Reporters in the visit found that the collection of express delivery has sprung up everywhere in villages and towns.

Taobao shop maintains that a reporter told him that, because Taobao stores need to be stocked, there are usually more couriers. When he is away from home, he is asked to send the express to the supermarket downstairs. He goes home and goes to the supermarket.

Zhang said: "the supermarket downstairs to collect express as a business to do, collecting a piece of 1 yuan, take the piece to the supermarket boss on the line."

The reporter asked, "how do I prove the identity of the recipient when I receive the express?"

Zhang said, "you can say your name, sometimes you just turn it out and say it's your own, and then pay for it."

Is it safe to pick such a random way?

In this regard, Zhang explicitly told reporters that there will be problems.

According to Zhang's recollection, he once asked the supermarket to collect the express mail and was taken away by others.

After that, he asked the supermarket boss to negotiate the claim, but it has not been solved until now.

"It's not good to find a courier. After all, I let the courier in the supermarket."

Zhang said helplessly.

Reporter survey found that many residential areas in the city have similar collection points, while in remote villages and towns, this collection point can be described as "standard".

There are many villages and towns under the jurisdiction of the express industry in Tianjin.

Therefore, in other towns except towns, there is a special collection point for express delivery.

At these Township express delivery points, the express price is almost the same as the price sent to the courier company. The sender does not need to provide an identity card, just write the addressee, the receipt address and the phone.

In a town express delivery point in Jizhou District of Tianjin, 5 staff members were extremely busy. One of them was specially looking for the parcel for the courier, two were responsible for receiving courier, one was browsing the courier list, the other was the cashier.

Local residents take delivery to the collection point. They need to pay 1 yuan to 5 yuan according to the size and weight of the express. They only need to explain who they are or explain the item information when they pick it up, then sign it.

The staff will not check the identity information, but simply ask about it.

A staff member of the express collection point told reporters that there had been a case of courier loss. Some could find it, and could not find it, so they could only negotiate with the recipient.

Standardization needs system technology

In the face of all kinds of chaos in the express industry, the State Post Office has issued a number of normative documents, but in practice, these Provisions have little effect.

Cui Wei, a professor at Sichuan Normal University law school, thinks that the express industry is a market-oriented behavior separated from traditional industries.

There must be many things to improve in the new industry, including the following up of the system.

To remedy the current chaos of express delivery is a multidisciplinary problem. First, the legal basis should be put in place to modify the existing postal law, or to establish relevant regulations according to the postal law and administrative punishment law. Secondly, law enforcement should be in place; third, video surveillance should be provided for customers to maintain at least 48 hours.

Take the case of open inspection as an example, the law clearly stipulates the receipt of express receipt and inspection. In the course of execution, the courier shall urge the recipient to open the box and inspect it, and check the goods sent by the sender.

During the entire courier process, the whole process should be videotaped. If the sending and receiving ends are not damaged, it can be deduced that they are damaged in pit.

In this way, the claim can be made, or the company can be punished accordingly, or even the license must be severely revoked.

However, Chen Ming, a professor at the Law School of Industrial and Commercial University Of Chongqing, argues that the chaos in the express industry depends on technology to solve it.

The overall upgrading of logistics companies is an inevitable trend in the era of Internet of things.

For example, radio frequency identification technology, GPS positioning and tracking technology, large data credit and other technologies, combined with the constraints of logistics rules, these problems are not difficult to solve.