Business "Outdoor" Hospitality Etiquette

Etiquette reception is the most basic and important link in business contacts.

Greeting in reception is especially important because it is the most important part of giving a good first impression to a guest.

We should give a good first impression to each other and lay a solid foundation for further contacts.

Generally, reception can be divided into "outdoor" reception and "indoor" reception.

"Outdoor" reception mainly refers to the reception not inside the company, otherwise, it means "indoor" reception.

For foreign and overseas guests who come to visit, negotiate business and attend the meeting, they should first know the arrival times and flights of the other party, and arrange to meet with the guests who have the same identity and duty.

If for some reason, the owner of the corresponding status can not go, the host who is going to greet him should give polite explanation to the guest.

When the host arrives at the station and the airport to greet guests, he should arrive in advance and wait for the guests to arrive. He must not be late to keep the guests waiting.

When guests see someone coming to greet them, they will feel very happy inside. If they welcome late, they will leave a shadow in their hearts. No matter how to explain it later, they will not be able to dispel the impression of neglect of duty and untrustworthy reputation.

After receiving a guest, you should first greet "all the way hard", "welcome to our beautiful city", "welcome to our company" and so on.

Then introduce yourself to the other person. If you have a business card, you can send it to the other person.

Pay attention to the etiquette of sending cards.

When you exchange business cards with the elders and respecting people, your hands can be handed over and your body can lean forward slightly.

When you want to get your business card, you can say in your request: "if you are convenient, can you leave a card for me?"

As a business card collector, you should look at the card carefully after you have received your card. Do not put it in your pocket or look at it.

Greeting guests should prepare pportation for their guests ahead of time. Don't wait for the guests to arrive before they rush to prepare for pportation.

The host should prepare the accommodation for the guests ahead of time, help the guests to go through all the formalities and bring the guests into the room. At the same time, they will introduce the services and facilities to the guests, hand over the activities plan and schedule to the guests, and send the prepared maps or tourist maps, historical sites and other materials to the guests.

After the guest is sent to the place of residence, the owner should not leave immediately.

The content of conversation should be satisfactory to guests, such as background materials for guests' participation in activities, local customs, distinctive natural landscapes, specialties, prices, etc.

Considering that the guest is too tired to travel all the time, the host should not stay long enough to let the guests rest early.

Tell the guest about the time, place and way of the next contact when you break up.

During the "indoor" reception, we should pay attention to the following points.

1, when the person in charge is not there, tell the person in charge where he is going, and when to return to the unit.

Ask the guest to leave the phone number and address, make sure that the guest is coming to the unit again, or whether we should take the responsibility to the other side.

2, when our guests arrive, our responsible person can not immediately receive interviews for various reasons. We must explain the waiting reason and waiting time to the guests. If the guests are willing to wait, they should provide drinks and magazines to the guests. If possible, they should change drinks for the guests.

3.

When a person leads a guest to his destination, he should have the correct guiding method and guiding posture.

In the corridor guidance method: Reception personnel before the guests two or three steps, with pace, let guests walk inside.

In the way of guiding stairs: when guiding guests to go upstairs, they should be allowed to walk in front of them. The receptionist is walking behind. If they are going downstairs, they should be in front of the receptionist. When the guests are coming up and down the stairs, the reception staff should pay attention to the safety of the guests.

In the elevator's guidance method: when guiding the guest to take the elevator, the receptionist first enters the elevator, and so on, when the guest closes the elevator door after entering, when the arrival arrives, the receptionist will press the "open" button to let the guest get out of the elevator first.

The guiding method in the living room: when guests enter the living room, the receptionists use their hands to instruct the guests to sit down and see the guests sit down before they can walk away.

If the guest is seated by mistake, the guest should be seated in the upper seat (usually next to the door for the next seat).

4, sincere tea, our people used to entertain guests with tea. When serving distinguished guests, the tea set should be especially particular. There are many rules for pouring tea, and there are also many fastidious ways to deliver tea.

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