Basic Knowledge Of Business Etiquette

Leaving a good first impression on the other person lays the foundation for further contact.

Guests should be well prepared and should pay attention to the following matters.

(1) the foreign and overseas guests who come to visit, negotiate business and attend the meeting should first know the arrival times and flights of the other party, and arrange to meet with the guests who have the same identity and duty.

If for some reason, the owner of the corresponding status can not go, the host who is going to greet him should give polite explanation to the guest.

(two) the host arrives at the station and the airport to greet the guests. He should arrive in advance and wait for the guests to arrive. He must not be late to keep the guests waiting.

When guests see someone coming to greet them, they will feel very happy inside. If they welcome late, they will leave a shadow in their hearts. No matter how to explain it later, they will not be able to dispel the impression of neglect of duty and untrustworthy reputation.

(three) after receiving a guest, you should first greet "all the way hard", "welcome to our beautiful city", "welcome to our company" and so on.

Then make it to the other side.

If you have a business card, you can send it to your partner.

First, the etiquette of sending cards:

1, when you exchange business cards with the elders and respecting people, your hands can be handed over and your body can lean forward slightly.

When you want to get your business card, you can say in your request: "if you are convenient, can you leave a card for me?"

2, as a business card holder, after receiving your business card, you should look at it carefully. Don't look at it or put it in your pocket. Don't throw it on the table.

(four) to welcome guests, prepare pportation for guests ahead of time.

Only in a hurry can we get ready for pportation, which will cause us to miss things by keeping our guests waiting.

(five) the host should prepare the accommodation for the guests ahead of time, and help the guests to complete all the procedures.

Bring the guest into the room, and introduce the service and facilities to the guest at the same time, hand over the activity plan and schedule to the guests, and send the prepared materials, such as maps, tourist maps, historical sites, etc., to the guests.

(six) when the guest is sent to the place of residence, the owner should not leave immediately.

Stay warm and talk. The content of the conversation is to satisfy the guests, such as the background materials for guests to participate in activities, local customs, distinctive natural landscapes, specialty products, prices and so on.

Considering that the guest is too tired to travel all the time, the host should not stay long enough to let the guests rest early.

Tell the guest about the time, place and way of the next contact when you break up.

Attention should be paid to the following points.

(1) when the person in charge is not there, he must clearly tell the person in charge where he has gone, and when to return to his unit.

Ask the guest to leave the phone number and address, make sure that the guest comes to the unit again, or is the person in charge of our company going to the other unit.

(two) when our guests arrive, our responsible person can not immediately receive interviews for various reasons. We must explain the reason for waiting and the waiting time to the guests. If the guests are willing to wait, they should provide drinks and magazines to the guests. If possible, they should change drinks for the guests.

(three) the reception staff should lead the guests to their destinations.

Guiding posture.

1, the guidance method in the corridor.

The receptionist paces the guests two or three steps before the guests walk inside.

2. The way to guide the stairs.

When guiding guests to go upstairs, the guests should be allowed to walk in front. The receptionist is walking behind. If they are going downstairs, they should be in front of the receptionist. When the guests are coming up and down the stairs, the receptionist should pay attention to the safety of the guests.

3, the guidance method in the elevator.

When guiding the guest to take the elevator, the receptionist first enters the elevator, and when the guest closes the elevator door after entering, when the arrival arrives, the receptionist will press the "open" button to let the guest get out of the elevator first.

4, the guidance method in the living room.

When the guest walks into the living room, the receptionist uses his hand to instruct the guest to sit down and see the guest sit down before he can nod his head and leave.

If the guest is seated by mistake, the guest should be seated in the upper seat (usually the one near the door is the lower seat).

(four) sincere tea.

Our people are used to entertain guests with tea. When we entertain distinguished guests, we should pay special attention to tea sets. There are many rules for pouring tea.

(1) a car.

1, the seating of a car, if the driver is driving, is the first row on the right side, the second on the left side, the second in the middle seat, the right rear side in front, and the end in the front row.

2, if the driver himself drives, the right side of the driver's seat is the first, the rear row is the right side, the left side is the second, then the middle row is the last seat, the front row middle seat is not suitable to arrange the guests again.

3, when the husband and wife drive, the master and his wife sit in the front seat. The guests and their husband sit in the back seat. The man wants to serve his wife. It is advisable to open the door so that the wife can get on the train first and then get on the train again.

4, if the master and his wife carry the car of their friends and their wives, they should invite their friends to sit in the front seat, the ladies in the back seat, or let the friends and the couple sit in the front seat.

5, the owner himself driving, only one person sitting, should sit next to the owner.

If you sit down with many people, the guest who takes the front seat after getting off the train should sit in the front seat. This etiquette is most careless.

6, ladies should not enter the car first, nor climb into the car.

It is necessary to stand on the edge of the seat first, lower the body, let the buttocks sit on the seat, and put the legs together into the car, so that the knees must be kept in a combined position.

(two) jeep

The jeep, whether the driver or the driver, should be sitting right in the right side, the right back in the back row, and the back on the left side of the back row.

When the car is on the car, the lower rear row is on the car first, and the front row is respected.

When you get off, the front row guests first and the back row guests get off.

(three) station wagon

When we receive group guests, we usually use the wagon to pick up the guests.

The first row of the driver's seat is the front row, and the rear row is small.

The seats should be diminishing on the right side to the left side of each row.

In the increasingly developed economy today, the distance between people is gradually shortened, and the contact is getting wider and wider. There are more and more activities to welcome and celebrate, and the opportunity to give gifts also increases.

But how to choose suitable gifts is a puzzling question for everyone.

Knowing how to give gifts can not only achieve the effect of being generous but also enhance mutual affection.

Taboo taboo

1, the choice of gifts, you want to like yourself, you do not like it, how others will like it?

2, in order to avoid the embarrassing situation of choosing the same gift for the same person in a few years, it is better to make a record when giving gifts every year.

3, never send the gift you received before, or throw it away. Don't assume that people don't know that the person who gives you the gift will pay attention to whether you have used the things he sent.

4, do not ask directly what kind of gift the other person likes. On the one hand, he may ask you to exceed the budget. On the other hand, if you buy it according to his meaning, it may happen.

The situation is: ah, I have seen a bigger one, bigger is not better? "5, avoid giving something that will stimulate other people's feelings.

6, do not plan to change people's tastes and habits with your gifts.

7, we must consider accepting the position, age and sex of the gifts.

8, even if you are more affluent, giving gifts to ordinary friends should not be too much, and sending some souvenir gifts is better.

If you give a gift to a friend's son is more expensive than a gift from his parents, this will naturally cause his parents' displeasure, and at the same time make the two gifts meaningless.

Accept a beautiful gift that you know your friend can't afford, and your heart will be very upset. Therefore, the gift giver should be more willing to accept it within the scope of his ability.

9, remember to remove the price card and the store bag, no matter how the gift itself is not expensive, it is best to pack with wrapping paper, and sometimes the subtle places can show the gift of the person's heart.

10, consider whether recipients can use your gifts in daily life.

For more information, please pay attention to the world clothing shoes and hats and Internet cafes.