Why Is Reception Etiquette So Important?

China has a 5000 year history of civilization. It is known as "a state of ceremonies". Etiquette civilization has played an extensive and far-reaching influence on Chinese traditional culture and social development. Its content is very rich, involving a very wide range, almost permeated all aspects of ancient society. In the late spring and Autumn period, people began to attach importance to the connection and difference between the two concepts of etiquette and instrument. Li and Yi are also the principles of "etiquette" and "ritual" mentioned in the book of rites, that is, the spiritual principles and formal norms of etiquette. Etiquette or etiquette includes three aspects.

One is etiquette as a spiritual principle, that is, benevolence advocated by Confucianism. Benevolence is the moral emotion and requirement of people's heart. Confucius defined benevolence as "lover", and explained that "the benevolent people are willing to stand up and establish people, and they want to reach the daring people". "Lover" is the spiritual connotation and emotional essence of benevolence, and the etiquette is the external expression of benevolence. From this, Confucius clearly pointed out: "man is not benevolent, like what is rite?" if "man is not benevolent", propriety is impossible. Only those who are dignified, generous, honest, diligent, and kindly conduct will be polite, courtesy, and courtesy. Benevolence is from two, and its original meaning refers to the respect and fraternity between people. Confucius asked people not to ignore the spirit of ritual, to forget the true love of rite, but to care about the form of ritual.

Two is ritual as a system arrangement, that is, the so-called ritual system. In ancient China, the functional goal of rites was to maintain hierarchy. Confucius, who was born in the era of "ritual collapse and happiness", stressed that "we should not be good at etiquette." (Li Ji Xie Jie) he devoted his life to the restoration of social and political order and ethical order in accordance with the hierarchy of patriarchal clan system. Confucius and later scholars especially like to talk about hierarchy, and everything should be divided into noble, humble and humble. This is an important defect of Confucianism. Confucius emphasized that "Li Li" is "Li Li", "not learning etiquette, no standing", "ignorance of rites, and no erect". Etiquette is the way to adapt oneself to the society. In a hierarchical structure of social politics and ethics, you must first define your status and position rather than offside. This hierarchy of ideas rather than equality has had a profound impact on Chinese traditional ethics and people's etiquette.

Three, courtesy is a civilized and courteous act, and it is the accomplishment and quality shown by individuals in social activities. Confucius, an educationalist, regards ritual as one of the six basic skills that require students to master. A person must become a gentle, gentle and gentle gentleman, cultivate good personal qualities, coordinate harmonious interpersonal relationships, and must learn manners, courtesy and rite. For the specific form of etiquette, Confucius showed an open and dialectical attitude. What Confucius values more is the emotional connotation of ceremonial form. It is the true relationship between people, but should not be rigidly adhered to form and opposed to trivial etiquette. "The Analects of Confucius, eight," records: "Lin Fang asks the gift of ritual. Confucius said, "great questions! Courtesy, rather than luxury, it is better to be frugal." At the same time, Confucius saw that the form of etiquette behavior is not static, and it will inevitably gain or loss because of the change of times. Etiquette has relative flexibility and variability.

There is no doubt that the basic spirit of modern etiquette is equality, respect and fraternity. In traditional Chinese etiquette civilization, the true relationship between respect and fraternity as a basic value is valued. Ceremonial form The concept of emotional connotations, as well as the etiquette of respecting the elderly, respecting the virtuous, being suitable, courteous, and tolerant, are still of modern value.

Civilized etiquette is a key to open heart, a window to exchange ideas, a bridge to communicate feelings, and a lubricant to coordinate interpersonal relationships and public relations. The ancients said, "it is also a way to make friends." Reception is essentially a kind of concierge activity, which is characterized by reception ceremonies, etiquette, specifications and standards. Reception etiquette design and implementation, throughout the design of reception, meeting, banquet and other activities, as well as accommodation, car and other specific business activities and arrangements, it reflects the organization's communicative posture and image, is the guests feel and experience the beauty of human and interpersonal relationship. "The use of rites is precious." In the beginning of 1922, the book of the western etiquette collection wrote in the beginning, "there are countless rules and regulations on the surface of etiquette, but the fundamental purpose is to make the world a place full of fun and make people easy to be close to."

Etiquette is everywhere. For example, how to choose a salutation address when interacting with guests? How to express greetings, greetings and blessings? What kind of personal image and communicative attitude should a receptionist maintain? Escorting guests to elevators, escorts should be advanced or backward, who should come out first when they lift the elevator, attend formal social banquet, what we need to pay attention to in our dress and so on, these problems will be met by everyone, maybe we do not regard it as a trivial matter.

Reception etiquette is Reception The important content of art. To learn and practice hospitality etiquette is to create perfect reception etiquette and to treat people in the most appropriate way in the reception process. So as to:

(1) Master etiquette knowledge and practice etiquette standard. First, it is necessary to master the knowledge of reception etiquette, which is the essential quality of the receptionist. Two, we should pay attention to moral cultivation. Learning etiquette is the only way to practice etiquette. Three, we should pay attention to practice. Practicing etiquette can not be accomplished overnight. We must base ourselves on daily life, pay attention to details, learn from time to time, and use courtesy everywhere, and constantly consciously improve the ability to practice etiquette.

(2) pay attention to personal image and communicative attitude. The personal image of a receptionist includes the appearance and appearance of a person's appearance and the communicative attitude of speech, manners and expressions. To create a good personal image is the need to complete the reception task, as well as the self esteem of the receptionist. The image of the reception organization is presented through personal image.

(3) nurturing the right reception mentality. We must correctly understand the relationship between equality in politics, equality in personality and respect for guests, adhere to the principle of public service, which is conducive to official duties, simplify etiquette, practice frugality, eliminate waste and respect minority habits, provide quality services for guests, attach importance to improving the emotional quality of reception value, treat guests equally, treat each other equally, and constantly improve the affinity of reception value, and promote the standardization of reception work.

(4) focus on the guests. "Etiquette, respect for people." How to behave, how to behave, the key is to focus on the guests. For example, if you invite people to have a meal, the guests say it is good to eat well. You think the dishes are the most delicious, but they do not eat, they are useless. Reception is centered on guests. Guests say good is good, the standard is not in your hands.

(5) pay attention to details 。 In the reception activities, we should always be enthusiastic, thoughtful, rigorous, treat guests with affection, receive courtesy and pay attention to details of reception, and make the reception process a process of spreading and creating beauty, so that guests can be happy and satisfied. We should respect and satisfy every guest's reasonable requirements, pay attention to their specific or potential service needs, and provide personalized service for their guests.

(6) pay attention to differences. Diversity is one of the basic characteristics of etiquette. Etiquette norms are customary, different countries and regions, because of national characteristics, cultural traditions, religious beliefs, habits and customs are different, often have different etiquette norms, "ten miles different winds, hundred Li different customs." This requires increasing understanding, respecting differences, and being independent. Otherwise, it will cause emotional damage to guests unintentionally.

(7) simplify etiquette. Etiquette is not invariable. Instead, it develops and changes with the development of the times. The process of etiquette development and change is the process of unification and difference and integration of inheritance and innovation. Simplifying etiquette is the general trend of etiquette development.

(8) distance brings beauty. To maintain proper distance in the reception process is conducive to the smooth communication and respect for each other. Distance produces beauty, for example, the use of address should be used in honor; especially not to casually approach guests and avoid "warm offside".

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