Common And Easily Overlooked Details Of Hospitality

In sales work, it is quite common, but it is easy to be ignored by some of the details of the reception.

Whether a salesperson has good manners and manners can be seen from his performance in receiving visitors in his office.

Whether you are a host or a visitor, the most important thing is to keep an elegant, alert and methodical attitude at all times so that basic politeness can be achieved.

1. details of receiving visitors in the Office

For example, when you are busy and visitors are staying too long, or if another important guest comes, you must give special reception. You can look at the clock or watch and say in a tense tone: "my God, it's already 11 o'clock! I have to rush to the meeting."

Then he rose quickly to show that the situation was really urgent.

At this time, your guests will also stand up. You will immediately extend your hand and cordially hold it, and feel sorry for having to rush to finish the interview today.

You can also look at your watch and say, "I'm sorry, I have another meeting. It started a few minutes ago."

Or, "I am so sorry, but I must hurry to the other side of town now."

At the same time, give the other time time to say the last one or two sentences.

Then you get up, stretch out your hand, and say, "this discussion is very helpful."

Or "it's good to see you again."

Or "thank you for coming. I will let you know as soon as I have any news."

After saying good-bye, he stretched out his hand to show the visitor to the cloakroom to get his coat, or to direct him to the direction of the door.

Don't be shy about ending an arranged meeting ahead of time.

Telephone is a very important way for salespeople to communicate with customers.

As a matter of fact, there are not many sales people and many phone calls. Suddenly, there is a telephone call coming in with customers.

However, most salesmen are very polite. They will get permission from each other before receiving the call. Generally speaking, the other side will be generous enough to say no problem.

But please note that although the other side said no problem, it may be just out of the surface of politeness, not the other side's true thoughts, the other side may be in the bottom of the heart: "it seems that the phone is more important than me, why he will talk so long", so sales personnel in the first visit or important visit, will never answer the phone.

It is important to call the phone truthfully, and then hang up quickly after the meeting.

In the wording of conversation, we should try to say "we" less "I".

The salesperson will give the other side a psychological hint when they say "we": the salesperson and the customer are together, thinking from a client's point of view, though it is only a word more than "I", but a little closer.

The salesmen in the north have some advantages in working in the south. The northerners like to say "we", and the southerners are used to saying "me".

If you are a southerner, will you take the initiative to overcome this problem?

In addition, some special appellations and codes of conduct should be paid more attention to.

Think of the salesmen in the 80s, with a few packages of Hongta mountain cigarettes in their pockets, they were very angry when they arrived in the enterprise. At that time, they were very chic, but in twenty-first Century, people would think that you are a salesman from the township enterprises in remote areas, and they will not smoke your cigarettes at all.

Miss this title, in the early 90s, is still fashionable for young women. Once upon a time, some places called miss miss three as miss. Therefore, women in some places do not like to call her miss, which is obviously worth noticing.

In China's traditional culture, respecting the old is a great virtue. In the past, the old factory director, the old manager, the old secretary and the old director could get the satisfaction of the other party.

With the implementation of the policy of younger cadres, "old" means that it is not far away from the stage. Therefore, the word "old" is taboo in the management level.

It has been an impolite act.

A relatively easy to neglect, but also the most fatal place.

That is to say, when business is not done, when we are deeply disappointed, when customers leave, we can maintain a gentleman's demeanor.

When customers come to the company to investigate and negotiate business, they believe that the ceremony to receive the airport or the station will be very grand. Similarly, this kind of reception for guests is the same, and the difference is in the delivery of guests.

There are many business friends who mention unpleasant exchanges, and none of them is concerned about the reception.

Yes, the general manager is very busy. The deputy general manager is also very busy.

Business executives, of course, are not idle all the time. Since the business has not been successful, everyone's opinions are far too different. The sending station has to let an office clerk and salesperson go free together. However, this contrast with the grand solemn reception is too big, giving people a sense of abandonment. At the same time, it also gives people the feeling that "the company never comes again", which is a fatal blow to the image of the company.

It turns out that your so-called etiquette is directed at that possible business, not me, but business is not enough, and manners are gone. Friends are not there. What a sad thing to do!

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