Receptionist Etiquette: Do A Good Job In Reception So That The Boss Can Rest Assured.

The front desk is a facade of a company. It must always pay attention to its etiquette standard. Office receptionists must pay attention to whether their behavior is in line with workplace etiquette. They are not only respectful and respectful to others, but also a magic weapon to show your personal accomplishment and help you achieve success, so that you can quickly integrate into your work.

Don't neglect office dressing.

If you look neat and clean,

I will feel good and confident.

Be careful not to be too taboo in wearing clothes.

People in new units should choose suitable clothing according to their job nature and position.

Do not wear too much chasing fashion; too casual clothes, relatively conservative and regular clothes will give people a good impression.

In addition, if you are "innovative" all day long and try to get the "boss" or "colleagues" from the outside, your boss or colleagues will think that you are not too serious about your work.

The voice at the reception desk is not urgent or slow, and the tone is relaxed and pleasant.

When you answer the phone, you should say "excuse me", "sorry", "please wait a moment".

Pick up the phone when the phone rings second or third.

First of all, to say "Hello, * * * (office name, if the office name is longer, the application is short)", avoid starting with "feeding".

If you are late, say "sorry to keep you waiting" to the caller.

For a phone call that knows the extension number or the specific person's name, you can politely say "wait a moment" and pfer immediately.

If you are required to connect with the leading phone, the other person knows the name of the leader and does not know the extension number, it is necessary to politely ask, who is the person and the unit.

If it's a phone call, such as advertising or disguised advertising, you should use polite excuse to block it or pfer it to the relevant department.

In view of the fact that the front desk needs to receive a lot of calls every day, it is necessary to prepare water at any time to prevent the occurrence of an accident.

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The front desk usually sits on the job.

But when a visitor comes, he should immediately get up and nod to the visitor and smile. "Hello, may I ask you for a"? "Do you have an appointment?"

If you know who you are looking for and confirm that you have made an appointment, please wait a moment.

If the person you are looking for is busy, please wait a moment, and guide visitors to sit down and pour water with a standardized manner.

If you wait for a long time, the visitors are still busy. Take care of the visitors and explain to them that they should not leave them there.

If the visitor is not going to pick up and let him go in the past, the receptionist should use standardized gestures to guide or to bring visitors.

If a visitor's office door is open, he must knock at the door first. After obtaining the permission, he will ask the visitor to enter. After the tea is served for the visitors, the front desk will return to the post.

Of course, if there is only one person at the front desk, just direct the visitors.

If the visitor knows who to look for, but does not have an appointment, the office front desk should call to ask the relevant colleague or Assistant / Secretary, or X * * unit * * * to visit, do not know whether it is convenient to receive.

Due to the courteous and convenient refusal of the visitor, even if a colleague or leader wants to receive it personally, it can be regarded as a call from another person.

In this way, even if the person on the phone did not agree to receive the reception, it was not the person he wanted to refuse directly, which left room for the next step.

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